How To Make Sure You Never Miss A Message From Us

Every now and then we need to send you important information about your switch by email. Sometimes they can end in your spam box by mistake. To avoid missing out you can add us to your safe sender lists. How to do this depends on the email client you use. Here are instructions for the most popular ones…


  • In Gmail, check the box next to one of our emails.
  • Click the “More” button at the top. In the dropdown, select “Filter Messages Like These
  • In the “FROM” address, change it to [email protected]
  • Click “Create filter with this search
  • Check the box next to “Never sent it to spam
  • Click “Create Filter”


  1. On the Tools menu, click “Options”
  2. On the Preferences tab, click “Junk E-mail”
  3. On the Safe Senders tab, click “Add”
  4. Add [email protected] where it says “Add address.”
  5. Click “OK”

Apple Mail (iPhone, iPad)

  1. If our emails got in to your junk folder, open it and click “Not Junk” (top of the screen).
  2. Go to Mail > Preferences from your Mail menu
  3. Go to Rules tab
  4. Select “Add Rule”
  5. Name the rule “Look After My Bills”
  6. Select “If any of the following conditions are met: ‘From’ ‘Contains’”
  7. Enter “[email protected]
  8. From actions, Select “‘Move message’ to mailbox ‘Inbox’”
  9. Click “OK”


  1. Check if “[email protected]” got in your “Blocked Addresses” list. If it is, select it and click “Remove Block”
  2. Click on “Mail Options” in the upper right hand corner
  3. Select “Filters” (in the bottom left corner)
  4. On the Filters page, click “Add”
  5. Select the “From header:” rule, and add “contains” and insert “[email protected]
  6. Click the “Choose Folder” pull down menu and select “Inbox”
  7. Click Add Filter

Windows Live Mail

  1. Click the Windows Live Mail icon in the top left corner of the window.
  2. Select “Options” in the menu.
  3. Click on “Safety Options” in the next menu.
  4. In the “Safety Options” window, click the “Safe Senders” tab.
  5. Click the “Add” button.
  6. Enter “[email protected]” in the new window that pops up.
  7. Click “Ok” to add sender.
  8. Click “Ok” in the “Safety Options” window to save your changes.