We want to find you the best energy tariff and we’d love to compare all the great extras that tariffs can offer. However, we can’t currently offer tariffs with extra product perks. We will send you the new tariff we’ve found and its saving, you’ll have to decide if the cost saving is worth maybe […]
What about my Feed-In Tariff Payment (Solar Panels)?
Your FIT payment is separate from your regular electricity tariff. This means that when we switch your energy tariff, your FIT payment will remain with the company that currently pays it. Take me back to the help centre
What about my Cold Weather Payment?
If the temperature in your area dips below 0°C for a week or more between the 1st of November and 31st of March, you could be entitled to cold weather payments. This scheme is not currently provided by suppliers directly and instead is managed by the Government. To find out if you’re eligible and to […]
What about my Warm Home Discount?
If on sign up you notify us that you are eligible for the Warm Home Discount, we’ll only switch you to suppliers who are part of the scheme. Your eligibility depends on whether you are part of the core group or the broader group. If you receive pension credit then you will be part of […]
Will the supplier do a credit check?
Look After My Bills will never run a credit check. However, some suppliers may require one, and in these cases if your credit is below their threshold, they may cancel your switch or contact you for further information. Take me back to the help centre
Why do you need my bank details?
We only need your bank details to pass on to your new supplier, so that they can set up your new direct debit. We are an entirely free service, and always will be, and never take any money from your account. In terms of security, we keep your bank details encrypted and secured by our […]
Can I pay on receipt of bill?
As the cheapest tariffs are on monthly direct debit, we’ll only ever switch you to monthly direct debit contract. By signing up to our service you agree to pay your energy bill by monthly direct debit, unless you have a prepayment meter in that case you will continue to pay as you go. Take me […]
I currently pay by quarterly direct debit
As the cheapest tariffs are on monthly direct debit, we’ll only ever switch you to monthly direct debit contract. By signing up to our service you agree to pay your energy bill by monthly direct debit, unless you have a prepayment meter in that case you will continue to pay as you go. Take me […]
Can I pay by quarterly direct debit?
No, we only switch to monthly direct debit or prepayment tariffs. Monthly direct debit tariffs tend to be amongst the cheapest and are becoming increasingly common in the energy market. We want our customers to have a great selection of competitive energy tariffs to switch to. Take me back to the help centre
Why have I been charged twice by two suppliers?
Your switch can take up to a month to finalise so you might find yourself paying both your previous and new supplier in the same month. If this has occurred please do not worry, as you will only end up being charged for energy that you have used. You can never be charged twice for […]