After your new supplier has been in touch and you have sent across your meter reads, your old supplier will be in a position to issue you a final bill. Once this final bill is settled, any remaining credit should be transferred automatically back into your bank account. If you have a prepayment meter, use […]
Category: Help
The account holder has passed away
In the event of a customer’s death, we must kindly ask you to send a copy of the death certificate to [email protected] along with the relevant postcode so that we can close down the account. If a switch has taken place then you may also need to inform the supplier, we can provide you with […]
How to set up multiple properties
To get started you just need to open an account with us by signing up your first property. Once you’ve done that, get in touch with our team by emailing [email protected] or calling 0333 000 8000 (Mon-Fri 9am-5pm) for your unique property link to sign up more. All your properties will be under one email […]
How do I cancel my switch?
If you need to cancel your switch, you need to let us know within your 14 day cooling-off period. Please do so by emailing [email protected] from the email address on your account with the subject line ‘CANCEL MY SWITCH’ and with your reason for cancelling in the email body. Alternatively, you can contact our customer […]
I’ve seen cheaper tariffs/deals on other websites?
Our aim is to find you a cheap energy tariff, with a supplier that offers good customer service. This means we don’t work with some energy suppliers that other comparisons sites do, as we don’t believe they meet this standard, which is why they don’t come up in our comparisons. Take me back to the […]
Your website is saying that ‘no saving’ available?
Sometimes we can’t find you a saving worth switching over to just yet. If you sign up with us, we’ll run a new comparison for you every month and we will let you know as soon as we can find you a saving. Take me back to the help centre
How do I find my MPRN number?
Your MPRN (Meter Point Reference Number) or M-number is the unique reference code that identifies your gas meter. The number allows your new gas company to identify your meter easily and quickly. Usually your MPRN can be found on your bill, and it will look something like this: I don’t have a bill! Don’t worry, […]
How do I find my MPAN number?
Your MPAN (Meter Point Administration Number) or Supply Number (S-Number) is the unique reference code that identifies your electricity meter. The number allows your new electricity company to identify your meter easily and quickly. Usually your MPAN can be found on your bill, often called your “supply number”, and it will look like this: We […]
How do I change from a Prepayment Tariff to a Monthly Direct Debit?
If you contact your current supplier they will be able to organise the installation of credit (monthly direct debit) meters on your property. You should then go onto that suppliers’ standard variable tariff, and not agree to a fixed contract. Once they have done this and confirmed the national database has been updated, so that […]
I want my details to be deleted from your system?
Please contact our customer service team (0333 000 8000 Mon-Fri, 9am-5pm or [email protected]) if you wish to raise a request for us to delete your details from our systems. Take me back to the help centre