In the event of a customer’s death, we must kindly ask you to send a copy of the death certificate to [email protected] along with the relevant postcode so that we can close down the account. If a switch has taken place then you may also need to inform the supplier, we can provide you with […]
Category: Help
How to set up multiple properties
This is our guide on how to register multiple properties with Look After My Bills. To get started you just need to open an account with us by signing up your first property. Once you’ve done this get in touch with our team by emailing [email protected] or calling 020 3950 1166 (Mon-Fri 9am-5pm) for your […]
How do I cancel my switch?
To cancel your switch, please email [email protected] with the subject line ‘CANCEL MY SWITCH’ within your 14 day cooling-off period. In the email body please provide the following: – your full name – first line of your address – post code – reason for cancellation Alternatively, you can contact our customer service helpline on 020 […]
I’ve seen cheaper tariffs/deals on other websites?
Our aim is to find you a cheap energy tariff, with a supplier that offers good customer service. This means we don’t work with some energy suppliers that other comparisons sites do, as we don’t believe they meet this standard, which is why they don’t come up in our comparisons. Take me back to the […]
Your website is saying that ‘no saving’ available?
Sometimes we can’t find you a saving worth switching over to just yet. If you sign up with us, we’ll run a new comparison for you every month and we will let you know as soon as we can find you a saving. Take me back to the help centre
How do i find my MPRN number?
Your MPRN (Meter Point Reference Number) or M-number is the unique reference code that identifies your gas meter. The number allows your new gas company to identify your meter easily and quickly. Usually your MPRN can be found on your bill, and it will look something like this: I don’t have a bill! Don’t worry, […]
How do i find my MPAN number?
Your MPAN (Meter Point Administration Number) or Supply Number (S-Number) is the unique reference code that identifies your electricity meter. The number allows your new electricity company to identify your meter easily and quickly. Usually your MPAN can be found on your bill, often called your “supply number”, and it will look like this: We […]
How do I change from a Prepayment Tariff to a Monthly Direct Debit?
If you contact your current supplier they will be able to organise the installation of credit (monthly direct debit) meters on your property. You should then go onto that suppliers’ standard variable tariff, and not agree to a fixed contract. Once they have done this and confirmed the national database has been updated, so that […]
I want my details to be deleted from your system?
Please contact our customer service team (020 3950 1166 Mon-Fri, 9am-5pm or [email protected]) if you wish to raise a request for us to delete your details from our systems. Take me back to the help centre
How do I cancel my service?
To cancel the Look After My Bills service please email [email protected] with the subject line CANCELLATION. In the email body please provide the following: Your full name First line of your address and postcode Date of birth Reason for cancellation of service Please ensure you provide all of the above to ensure your we […]