Category: Help

What happens to my credit with my existing supplier?

What happens to my credit with my existing supplier?

After your new supplier has been in touch and you have sent across your meter reads, your old supplier will be in a position to issue you a final bill. Once this final bill is settled, any remaining credit should be transferred automatically back into your bank account. If you have a prepayment meter, use […]

How do I change from a Prepayment Tariff to a Monthly Direct Debit?

How do I change from a Prepayment Tariff to a Monthly Direct Debit?

If you contact your current supplier they will be able to organise the installation of credit (monthly direct debit) meters on your property. You should then go onto that suppliers’ standard variable tariff, and not agree to a fixed contract. Once they have done this and confirmed the national database has been updated, so that […]