Category: Help

How do I cancel my switch?

How do I cancel my switch?

To cancel your switch, please email [email protected] with the subject line ‘CANCEL MY SWITCH’ within your 14 day cooling-off period. In the email body please provide the following: – your full name – first line of your address – post code – reason for cancellation Alternatively, you can contact our customer service helpline on 020 […]

How do I change from a Prepayment Tariff to a Monthly Direct Debit?

How do I change from a Prepayment Tariff to a Monthly Direct Debit?

If you contact your current supplier they will be able to organise the installation of credit (monthly direct debit) meters on your property. You should then go onto that suppliers’ standard variable tariff, and not agree to a fixed contract. Once they have done this and confirmed the national database has been updated, so that […]