After your new supplier has been in touch and you have sent across your meter reads, your old supplier will be in a position to issue you a final bill. Once this final bill is settled, any remaining credit should be transferred automatically back into your bank account. If you have a prepayment meter, use […]
Category: Help
How do I cancel my switch?
If you need to cancel your switch, you need to let us know within your 14 day cooling-off period. Please do so by emailing [email protected] from the email address on your account with the subject line ‘CANCEL MY SWITCH’ and with your reason for cancelling in the email body. Alternatively, you can contact our customer […]
I’ve seen cheaper tariffs/deals on other websites?
Our aim is to find you a cheap energy tariff, with a supplier that offers good customer service. This means we don’t work with some energy suppliers that other comparisons sites do, as we don’t believe they meet this standard, which is why they don’t come up in our comparisons. Take me back to the […]
Your website is saying that ‘no saving’ available?
Sometimes we can’t find you a saving worth switching over to just yet. If you sign up with us, we’ll run a new comparison for you every month and we will let you know as soon as we can find you a saving. Take me back to the help centre
How do I find my MPRN number?
Stop overpaying for your gas and electricity now! By ticking here, you agree we can send you occasional emails with incredibly helpful money saving tips. Get started Our privacy policy outlines how we use your data and where it goes. Please make sure you read it before moving ahead with the enquiry. Your MPRN (Meter […]
How do I find my MPAN number?
Stop overpaying for your gas and electricity now! By ticking here, you agree we can send you occasional emails with incredibly helpful money saving tips. Get started Our privacy policy outlines how we use your data and where it goes. Please make sure you read it before moving ahead with the enquiry. Your MPAN (Meter […]
How do I change from a Prepayment Tariff to a Monthly Direct Debit?
If you contact your current supplier they will be able to organise the installation of credit (monthly direct debit) meters on your property. You should then go onto that suppliers’ standard variable tariff, and not agree to a fixed contract. Once they have done this and confirmed the national database has been updated, so that […]
I want my details to be deleted from your system?
You have a number of rights under data protection laws such as to request to access the personal information we hold on you or to request to have your personal information erased. If you wish to exercise any of your rights please contact: By email: [email protected] By post: This is The Big Deal Limited, Imperial House, Imperial Way, […]
How do I cancel my service?
To cancel the Look After My Bills service please email [email protected] with the subject line CANCELLATION. In the email body please provide the following: Your full name First line of your address and postcode Date of birth Reason for cancellation of service Please ensure you provide all of the above to ensure your we […]
I’m moving property/home. How do I update my account?
If you have moved home you should: Inform your current supplier of your move out date Once you have moved into your new property, find out who is supplying the property and let them know that you have taken over the bills (Don’t agree to a new fixed tariff with them). If you don’t know […]