If you have moved home you should: Inform your current supplier of your move out date Once you have moved into your new property, find out who is supplying the property and let them know that you have taken over the bills (Don’t agree to a new fixed tariff with them). If you don’t know […]
Can I put my account on hold?
Yes, please get in touch with us and we can organise this for you. (0333 000 8000 Mon-Fri, 9am-5pm) Take me back to the help centre
How do I add another property to my account?
Please let us know if you wish to add an additional property to your account and we will send you a link, via email, to allow you to do so. Take me back to the help centre
How do I update my details?
If you need to update us regarding your energy usage, supplier, address or for any other reason, please send us an email or get in touch by calling 0333 000 8000 and we will update your account. To ensure your account is updated as quickly as possible, please make sure you confirm your first line […]
When will I receive my referral payment?
You will receive the referral payment around a few months after the person you referred completes their first switch. Unfortunately it is not possible to provide a definite date, as we need to wait for the commission from your new supplier following your switch to come through to us, to then send the money on […]
How do I check if the referral was successfully registered?
When we send you your referral bonus, we will also send you an email confirming that we’ve sent the payment. Please bear with us, sometimes it takes a few months for the process to be completed. Take me back to the help centre
I can’t see where to apply the referral ‘code’ when signing up?
If you click on the referral link sent to you, you’ll be taken straight to our website. You’ll just need to pop in your email address and postcode to get started. Using this link logs on our system that you have signed up as a referral, so that you and your friend or family member […]
Why are you asking for my MPAN/MPRN number?
We require your MPAN and MPRN to allow us to make sure we are switching the correct energy supply, when switching your property over to a new supplier. The MPAN (Meter Point Administration Number) or Supply Number (S-Number) is the unique reference code that identifies your electricity meter. The number allows your new electricity company […]
How do I find my referral link?
Your referral link will be in your welcome email, as well as many of our other emails. If you can’t find the link in your emails, please get in touch with us and we’ll share it with you again. Take me back to the help centre
My address/postcode is not appearing
If your address is not appearing in the drop-down box on our website it may mean that there is an issue with how your property is registered on the UK energy national database. Most energy bills include a “supply address.” This is the address this is listed on the UK energy national database. Please use […]