If you create an account with us, we will send you your unique referral link via email. If your friend and family follow this link and sign up, we’ll give both you and them a £20 voucher if they switch both gas and electricity and a £10 voucher if they switch electricity only. There’s no […]
What do you mean by Warm Home Discount?
If on sign up you notify us that you are eligible for the Warm Home Discount, we’ll only switch you to suppliers who are part of the scheme. Your eligibility depends on whether you are part of the core group or the broader group. If you receive pension credit then you will be part of […]
I cancelled my switch now what?
You will stay with your current supplier and if your current tariff expires, your supplier will put you onto their standard variable tariff, which will usually be more expensive than the one you were previously on with them. If you wish for us to run another comparison and find you a new switch, please let […]
I canceled my switch, but the supplier is still contacting me?
If you let us know that you wanted to cancel your switch within the 14 day cancellation period, then your switch will not go ahead and you will stay with your current supplier. It can take up to ten days for the supplier to process our cancellation request, and in that time you may still […]
What do you mean by ‘renewable energy’?
Renewable energy is energy that is collected from renewable resources, which are naturally replenished, such as sunlight, wind, rain, tides, waves, and geothermal heat. You can let us know that you only want for us to look for 100% renewable energy tariffs when you sign up on our website. This means that we will only […]
My New Supplier has only switched one fuel?
In most cases we will look to switch your gas and electricity to the same supplier. However, sometimes only one fuel goes through. This situation is often caused by either your old supplier blocking the transfer of one of your fuels to your new supplier or your old new supplier being unable to complete the […]
My New Supplier has increased my Direct Debit?
If your direct debit has been increased recently, it could be because: You are using more energy than the supplier expected; Your supplier is expecting you to use more energy over winter; If you suspect that this direct debit is too high (particularly if your energy account is in credit) your supplier may be able […]
How do I know if I have any exit fees?
My switch was rejected?
Your new energy supplier can reject your switch for a few reasons and unfortunately do not let us know why they have done so. The best course of action is to contact the new supplier directly and find out why they rejected your switch, as if there is an issue with your information, such as […]
When does my current tariff end?
If you’re on a variable or standard tariff, you probably won’t have a tariff end date, meaning you can switch supplier at any time. If you’re on a fixed energy tariff, you’ll find out the end date on a recent energy bill. You can also give your current energy supplier a quick call and they’ll […]