Do I need to contact my supplier?

You don’t have to contact your old supplier, we do all that for you and let them know you’re switching.

When we submit your switch application they are informed by your new supplier automatically, and will begin generating your final bill, which should be sent to you within six weeks of your switch date.

Any credit you have built up will be refunded in this final bill, and your direct debit will be cancelled.

All you need to do is give your new supplier a meter reading when they request it around your switch date.