Do I need to contact my supplier?

You don’t have to contact your old supplier to let them know that you’re switching away.

When we submit your switch application, your old supplier is informed by your new supplier automatically, and they will begin the process of closing down your account with them.

You shouldn’t cancel your direct debit just yet, as this should be cancelled automatically by your supplier once your final bill has been settled.

Any credit you have built up will be refunded after this final bill, and your direct debit should be cancelled automatically.

All you need to do is give your new supplier a meter reading when they request it, which will usually be just before your switch date.

Unfortunately, we aren’t able to submit meter readings on your behalf. You must submit these directly to your supplier so that they are able to bill you accurately.

You can submit your readings to the supplier via phone, email or their online account. 

The opening reading that you submit to your new supplier will then reach your old supplier. Your old supplier will then use this meter reading in the calculation of your final bill. You can usually expect to receive your final bill within 6 weeks of you switching.
 
Once the final bill has been issued and settled, your previous supplier will refund any credit you have built up using your direct debit payment method, and they will then automatically cancel your direct debit and close down your old account. 
Take me back to the help centre
Eloise White

Eloise White

All Posts

Free money-saving email

Privacy notice

 

We will never charge for our newsletter.

If you have received a text or an email asking you to pay for Look After My Bills it is a scam and unfortunately we have no control over or the individuals or organisation operating the scam. If you have received a scam message we strongly recommend that you take the following steps:

 
  • Forward the suspicious text to your network provider for free to 7726. If you forward a text to 7726, your provider can investigate the origin of the text and arrange to block or ban the sender, if it’s found to be malicious;
  • Take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at ;
  • If you’ve lost money as a result of responding to a suspicious text message: (i) Report to Action Fraud by calling 0300 123 2040 or visiting https://www.actionfraud.police.uk/contact-us; and (ii) report the fraud to your bank who may be able to recover some of the funds that they released on your behalf; and
  • Review your social media account settings to ensure that your contact details are not openly available to view.

Look After My Bills is part of Future PLC, an international media group and leading digital publisher. To learn more about our corporate site click here.
© Future Publishing Limited Quay House, The Ambury, Bath BA1 1UA. All rights reserved. England and Wales company registration number 2008885.