How do I update my details?

If you need to update us regarding your energy usage, supplier, address or for any other reason, please send us an email or get in touch by calling 0333 000 8000 and we will update your account.

To ensure your account is updated as quickly as possible, please make sure you confirm your first line of address, post code and date of birth.

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Eloise White

Eloise White

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If you have received a text or an email asking you to pay for Look After My Bills it is a scam and unfortunately we have no control over or the individuals or organisation operating the scam. If you have received a scam message we strongly recommend that you take the following steps:

 
  • Forward the suspicious text to your network provider for free to 7726. If you forward a text to 7726, your provider can investigate the origin of the text and arrange to block or ban the sender, if it’s found to be malicious;
  • Take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at ;
  • If you’ve lost money as a result of responding to a suspicious text message: (i) Report to Action Fraud by calling 0300 123 2040 or visiting https://www.actionfraud.police.uk/contact-us; and (ii) report the fraud to your bank who may be able to recover some of the funds that they released on your behalf; and
  • Review your social media account settings to ensure that your contact details are not openly available to view.

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