We base your direct debit on your annual energy usage figures. We take these figures alongside the cheapest rates we find and use them to calculate your monthly direct debit.
In other words, rates are the key to your energy bill – whereas your direct debit can go up or down based on how much energy you are using.
If your direct debit appears a little higher than usual this could be because we do not have your usage figures.
You can find your annual usage:
- On a bill or statement from your supplier
- By logging into your online account
- Contacting your current supplier
(It is also good to know that if your energy account goes into credit, you can ask your supplier to lower your direct debit and refund any credit)
It is also recommended to give your energy supplier regular meter readings, as this ensures you are billed correctly according to your usage, and not based on estimates.
Unfortunately, we aren’t able to submit meter readings on your behalf. You must submit these directly to your supplier so they may bill you accurately. You can submit your readings to the supplier via phone, email or their online account.
If you have found your bill or logged into your online account, but are still unsure how to find your annual usage, you can get in touch with your supplier.