A switch takes around three weeks from when we submit your application to be completed.
In that three week period, you’ll receive an email from your new supplier with more specific information regarding your switch date.
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If you have received a text or an email asking you to pay for Look After My Bills it is a scam and unfortunately we have no control over or the individuals or organisation operating the scam. If you have received a scam message we strongly recommend that you take the following steps:
- Forward the suspicious text to your network provider for free to 7726. If you forward a text to 7726, your provider can investigate the origin of the text and arrange to block or ban the sender, if it’s found to be malicious;
- Take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at [email protected];
- If you’ve lost money as a result of responding to a suspicious text message: (i) Report to Action Fraud by calling 0300 123 2040 or visiting https://www.actionfraud.police.uk/contact-us; and (ii) report the fraud to your bank who may be able to recover some of the funds that they released on your behalf; and
- Review your social media account settings to ensure that your contact details are not openly available to view.
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