How do I cancel my switch?

To cancel your switch, please email [email protected] with the subject line ‘CANCEL MY SWITCH’ within your 14 day cooling-off period. 

 In the email body please provide the following:

– your full name

– first line of your address

– post code

– reason for cancellation

Alternatively, you can contact our customer service helpline on 020 3950 1166 (Mon-Fri, 9am-5pm).