My address/postcode is not appearing

If your address is not appearing in the drop-down box on our website it may mean that there is an issue with how your property is registered on the UK energy national database.

Most energy bills include a “supply address.” This is the address this is listed on the UK energy national database. Please use the supply address on our sign up page.

If you can’t find the supply address, please get in contact with your current supplier and they’ll give you these details.

If there’s any problem with your supply address, please give us a call (020 3950 1166 Mon-Fri, 9am-5pm).