In most cases we will look to switch your gas and electricity to the same supplier. However, sometimes only one fuel goes through.
This situation is often caused by either your old supplier blocking the transfer of one of your fuels to your new supplier or your old new supplier being unable to complete the switch due to an issue on their end.
If you let us know, we will raise an investigation and once we find out what has happened. You should also your new supplier and find out why they didn’t transfer both fuels over. P
lease let us know what they say, so that we can advise you further.