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How do I cancel my switch?
If you need to cancel your switch, you need to let us know within your 14 day cooling-off period. Please do so by emailing [email protected]
Eloise White
August 23, 2019
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I’ve seen cheaper tariffs/deals on other websites?
Our aim is to find you a cheap energy tariff, with a supplier that offers good customer service. This means we don’t work with some
Eloise White
August 23, 2019
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Your website is saying that ‘no saving’ available?
Sometimes we can’t find you a saving worth switching over to just yet. If you sign up with us, we’ll run a new comparison for
Eloise White
August 23, 2019
Help
How do I change from a Prepayment Tariff to a Monthly Direct Debit?
If you contact your current supplier they will be able to organise the installation of credit (monthly direct debit) meters on your property. You should
Eloise White
August 23, 2019
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I want my details to be deleted from your system?
You have a number of rights under data protection laws such as to request to access the personal information we hold on you or to
Eloise White
August 23, 2019
Help
How do I cancel my service?
To cancel the Look After My Bills service please email [email protected] with the subject line CANCELLATION. In the email body please provide the following:
Eloise White
August 23, 2019
Help
I’m moving property/home. How do I update my account?
If you have moved home you should: Inform your current supplier of your move out date Once you have moved into your new property, find
Eloise White
August 23, 2019
Help
Can I put my account on hold?
Yes, please get in touch with us and we can organise this for you. (0333 000 8000 Mon-Fri, 9am-5pm) Take me back to the help
Eloise White
August 23, 2019
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How do I add another property to my account?
Please let us know if you wish to add an additional property to your account and we will send you a link, via email, to
Eloise White
August 23, 2019
Help
How do I update my details?
If you need to update us regarding your energy usage, supplier, address or for any other reason, please send us an email or get in
Eloise White
August 23, 2019
Help
When will I receive my referral payment?
You will receive the referral payment around a few months after the person you referred completes their first switch. Unfortunately it is not possible to
Eloise White
August 22, 2019
Help
How do I check if the referral was successfully registered?
When we send you your referral bonus, we will also send you an email confirming that we’ve sent the payment. Please bear with us, sometimes
Eloise White
August 22, 2019
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If you have received a text or an email asking you to pay for Look After My Bills it is a scam and unfortunately we have no control over or the individuals or organisation operating the scam. If you have received a scam message we strongly recommend that you take the following steps:
- Forward the suspicious text to your network provider for free to 7726. If you forward a text to 7726, your provider can investigate the origin of the text and arrange to block or ban the sender, if it’s found to be malicious;
- Take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at [email protected];
- If you’ve lost money as a result of responding to a suspicious text message: (i) Report to Action Fraud by calling 0300 123 2040 or visiting https://www.actionfraud.police.uk/contact-us; and (ii) report the fraud to your bank who may be able to recover some of the funds that they released on your behalf; and
- Review your social media account settings to ensure that your contact details are not openly available to view.
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