You have a number of rights under data protection laws such as to request to access the personal information we hold on you or to request to have your personal information erased. If you wish to exercise any of your rights please contact: By email: [email protected] By post: This is The Big Deal Limited, Imperial House, Imperial Way, […]
How do I cancel my service?
To cancel the Look After My Bills service please email [email protected] with the subject line CANCELLATION. In the email body please provide the following: Your full name First line of your address and postcode Date of birth Reason for cancellation of service Please ensure you provide all of the above to ensure your we […]
I’m moving property/home. How do I update my account?
If you have moved home you should: Inform your current supplier of your move out date Once you have moved into your new property, find out who is supplying the property and let them know that you have taken over the bills (Don’t agree to a new fixed tariff with them). If you don’t know […]
Can I put my account on hold?
Yes, please get in touch with us and we can organise this for you. (0333 000 8000 Mon-Fri, 9am-5pm) Take me back to the help centre
How do I add another property to my account?
Please let us know if you wish to add an additional property to your account and we will send you a link, via email, to allow you to do so. Take me back to the help centre
How do I update my details?
If you need to update us regarding your energy usage, supplier, address or for any other reason, please send us an email or get in touch by calling 0333 000 8000 and we will update your account. To ensure your account is updated as quickly as possible, please make sure you confirm your first line […]