Your switch can take up to a month to finalise so you might find yourself paying both your previous and new supplier in the same month. If this has occurred please do not worry, as you will only end up being charged for energy that you have used. You can never be charged twice for […]
Tag: customer
What happens if there is an issue with my switch?
We always aim to make the switching process as smooth as possible for you. However, if something does go wrong along the way, we will let you know straight away via email, so that we can get everything back on track. We all work together with our shared aim of helping people save money on […]
How do you calculate my Direct Debit?
We base your direct debit on your annual energy usage figures. We take these figures alongside the cheapest rates we find and use them to calculate your monthly direct debit. In other words, rates are the key to your energy bill – whereas your direct debit can go up or down based on how much […]