Tag: Service

What happens if my supplier ceases trading/goes bust?

What happens if my supplier ceases trading/goes bust?

When a supplier goes bust the energy regulator Ofgem acts to find a new supplier for these customers.  A few important things to keep in mind. 1) You will never have your supply turned off. 2) It’s best to sit tight and to not try to switch, until your new supplier has fully taken over […]

Can I approve switches before you submit the application?

Can I approve switches before you submit the application?

We want you to have as little hassle as possible when it comes to switching, so we handle it all from start to finish. This means we’ll automatically start switching you once we find you a great deal. However, you are always in control, as we will send you all of the tariff details straight […]

Do I have the option to switch to fixed or variable only tariffs?

Do I have the option to switch to fixed or variable only tariffs?

No, at this time there is no option to refine the search by tariff type. We look to move you on to a great deal with every switch. We will choose the tariff which saves you the most money, so you may be switched to a variable or a fixed tariff. To do this we […]

Do you switch to both variable and fixed tariffs?

Do you switch to both variable and fixed tariffs?

Yes, we switch to both types of tariff. It all depends on what’s the best deal for you! If we switch you to a variable tariff, we will run another comparison in 3 months time to make sure you are still on the cheapest energy tariff. If we switch you to a fixed tariff, we’ll […]

Which suppliers do you work with?

Which suppliers do you work with?

We work with a wide panel of suppliers that offer both good customer service and competitive tariffs. The exact list of suppliers is rapidly changing in line with developments in the energy market. We also review the suppliers we work with regularly based on our customers’ feedback, Trustpilot review and Citizen’s Advice Bureau to decide […]