Tag: switch issues

How do I cancel my switch?

How do I cancel my switch?

To cancel your switch, please email [email protected] with the subject line ‘CANCEL MY SWITCH’ within your 14 day cooling-off period.   In the email body please provide the following: – your full name – first line of your address – post code – reason for cancellation Alternatively, you can contact our customer service helpline on 0333 […]

I canceled my switch, but the supplier is still contacting me?

I canceled my switch, but the supplier is still contacting me?

If you let us know that you wanted to cancel your switch within the 14 day cancellation period, then your switch will not go ahead and you will stay with your current supplier. It can take up to ten days for the supplier to process our cancellation request, and in that time you may still […]

My New Supplier has only switched one fuel?

My New Supplier has only switched one fuel?

In most cases we will look to switch your gas and electricity to the same supplier. However, sometimes only one fuel goes through. This situation is often caused by either your old supplier blocking the transfer of one of your fuels to your new supplier or your old new supplier being unable to complete the […]

My New Supplier has increased my Direct Debit?

My New Supplier has increased my Direct Debit?

If your direct debit has been increased recently, it could be because: You are using more energy than the supplier expected; Your supplier is expecting you to use more energy over winter; If you suspect that this direct debit is too high (particularly if your energy account is in credit) your supplier may be able […]

My Old Supplier objected to my switch

My Old Supplier objected to my switch

Your energy supplier can object to your switch for a few reasons, with most objections being due to outstanding debt. Objections are usually simple to resolve. It’s best to contact your current supplier directly and query why they have stopped your switch. When your current supplier has withdrawn their objection, let us know and we […]

I have had no contact from my new supplier?

I have had no contact from my new supplier?

If you haven’t heard from the new energy supplier after the two week period, it’s best to give the supplier a ring and check if they have your contact details on their system. If for any reason they haven’t processed your switch, please get in touch with us. We’ll then be able to offer further […]