Tag: switch issues

I canceled my switch, but the supplier is still contacting me?

I canceled my switch, but the supplier is still contacting me?

If you let us know that you wanted to cancel your switch within the 14 day cancellation period, then your switch will not go ahead and you will stay with your current supplier. It can take up to ten days for the supplier to process our cancellation request, and in that time you may still […]

My New Supplier has only switched one fuel?

My New Supplier has only switched one fuel?

In most cases we will look to switch your gas and electricity to the same supplier. However, sometimes only one fuel goes through. This situation is often caused by either your old supplier blocking the transfer of one of your fuels to your new supplier or your old new supplier being unable to complete the […]

My New Supplier has increased my Direct Debit?

My New Supplier has increased my Direct Debit?

If your direct debit has been increased recently, it could be because: You are using more energy than the supplier expected; Your supplier is expecting you to use more energy over winter; If you suspect that this direct debit is too high (particularly if your energy account is in credit) your supplier may be able […]

My Old Supplier is still billing me?

My Old Supplier is still billing me?

Your old supplier will issue a final bill within 6-8 weeks of you switching. This should be clearly labelled as a ‘final bill’ or ‘closing statement’. If you believe that the bill you have received is not your final bill, please contact the supplier and request for them to look into why they are continuing […]

My Old Supplier objected to my switch

My Old Supplier objected to my switch

Your energy supplier can object to your switch for a few reasons, with most objections being due to outstanding debt. Objections are usually simple to resolve. It’s best to contact your current supplier directly and query why they have stopped your switch. When your current supplier has withdrawn their objection, let us know and we […]

I have had no contact from my new supplier?

I have had no contact from my new supplier?

First things first, please check your Junk/Spam folder in your email inbox to see if anything from your new supplier has landed in there. If you haven’t heard from the new energy supplier after two weeks, it’s best to give the supplier a ring and check that they have your correct contact details on their […]