What happens if there is an issue with my switch?

We always aim to make the switching process as smooth as possible for you.

However, if something does go wrong along the way, we will let you know straight away via email, so that we can get everything back on track.

We all work together with our shared aim of helping people save money on their energy bills. We explain everything in a simple and straightforward way. We don’t use any confusing energy jargon, so you always understand what’s going on. 

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Eloise White

Eloise White

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If you have received a text or an email asking you to pay for Look After My Bills it is a scam and unfortunately we have no control over or the individuals or organisation operating the scam. If you have received a scam message we strongly recommend that you take the following steps:

 
  • Forward the suspicious text to your network provider for free to 7726. If you forward a text to 7726, your provider can investigate the origin of the text and arrange to block or ban the sender, if it’s found to be malicious;
  • Take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at ;
  • If you’ve lost money as a result of responding to a suspicious text message: (i) Report to Action Fraud by calling 0300 123 2040 or visiting https://www.actionfraud.police.uk/contact-us; and (ii) report the fraud to your bank who may be able to recover some of the funds that they released on your behalf; and
  • Review your social media account settings to ensure that your contact details are not openly available to view.

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