From broadband to travel or car insurance, knowing how to haggle can get you a better deal and save you money. But how do you do it?
With the rising cost of living and the pressure of inflation, household expenses like broadband and phone bills are increasing.
But can you bag something for a cheaper price than what is shown on the label by haggling? It might be unknown territory for you but if done correctly, the rewards are well worth it.
The consumer organisation Which? says customers can save an average of £158 a year by haggling on broadband bills. And people who have a combined broadband and TV package – £213 a year, on average.
Here, we reveal the inside tips for becoming a confident negotiator and haggling for the best deal.
How to haggle
Seven tips for confident haggling
You can haggle over the phone, in person and even online using live chat.
You might have seen a lot of people haggle at the market on a Saturday, trying to bag three boxes of strawberries for the price of two. It’s the same principle, but you can haggle for almost anything you pay for.
Haggling is not everyone’s cup of tea but it comes with practice. So here are our top tips to haggle for the best deals.
Timing is important. If you’re tied into a contract, the best time to ring up your provider and haggle is when it is ending. If you try to midway through, you might have to pay a hefty exit fee.
Do your research. Sue Hayward, Personal Finance & Consumer expert said: “Do your homework first, so shop around a month before your contract ends to find the best deals to use as a bargaining chip when haggling with your existing provider.”
Compare prices elsewhere. Shop around and look at price comparison websites like Go.Compare, so you know what a good deal looks like elsewhere. You might even find you want your current provider to price-match or deal-match another provider.
Bring up any flaws. Typically you’d use this tactic more if you’re haggling for something in person, for example, a new car or TV, then you can point out any flaws – to knock the price down a little. But it could also work if you’ve had problems with poor broadband speed, missed engineer appointments or a slow insurance claim.
Find the right person to speak to. Sue adds: “When it comes to haggling down the cost of your broadband, the best move is to ask for ‘disconnections’ or ‘‘retentions’ or press the ‘thinking of leaving us’ option. This gets you through to the ‘power people’ as I call them – who have the authority to give the biggest discounts to keep you as a customer.”
Have a plan B. If they’re not having any of it and you’re unable to get the price down, have a plan B. Remember, haggling is about getting more for your money. So don’t be afraid to ask for freebies. For example, if your broadband provider offers a discounted subscription like Disney Plus to new customers, ask for it to give you the same offer. Or you could bag 6 months of Netflix on them (which would cost you just over £65 for a standard subscription).
Always be polite. The last thing you want is for the person on the other end to get their back up because of any rudeness, so openly approach the situation. Build your rapport and be friendly, and get on their good side.
The best firms to haggle with
|Provider (with total number of votes)||‘Small’ success||‘Big’ success||No success|
|Virgin Media (748)||27%||58%||15%|
|Sky Mobile (142)||37%||37%||27%|
|Virgin Mobile (128)||47%||24%||29%|