Wondering if you should switch your broadband provider to EE Broadband? We’ve got all the info on pricing, contract lengths, add-ons and internet speeds so you can make the best choice.
As part of the BT Group, EE is one of the biggest communications providers in the UK. It can provide broadband speeds of up to 1.6Gbps. Plus, you get a great range of broadband deals including broadband only, broadband and TV deals and quad-play deals.
EE mobile customers can enjoy the best SIM only deals, top TV streaming deals and Apple TV Plus plans. You get to add your favourite sports and entertainment packages through BT Sport or BT Entertainment.
So if you’re looking for a reliable broadband package with a 4G network, EE should be one of your top choices.
Why should I choose EE Broadband?
Powered by BT, EE is one of the UK’s major broadband providers. It gives you the fastest download speeds of any major UK broadband provider.
On top of that, EE broadband also lets you add unlimited data SIMs from £10 a month for your household.
Some EE plans come with personalised modes which allow you to boost your broadband connectivity for specific apps.
One of it is Work Mode, which boosts your connection if you’re working from home, especially for apps like Zoom or Teams. The other one is Game Mode, which lets you use geo-filter and ping optimiser (reduces lagging during gaming).
With these flexible streaming and data opportunities, EE customers get the choice between a wide range of EE broadband deals. This makes EE a great option for anyone thinking about switching broadband providers.
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Does EE provide broadband only deals?
No, EE provides a range of deals depending on what suits you best. You can choose broadband only, broadband and TV deals or quad-play deals.
Is landline included in my EE Broadband deal?
Landline is not included in any EE Broadband deals. Instead, you get Digital Home Phone service. With the Digital Home Phone, you can do HD calling, call protect and voicemail.
The Digital Home Phone service is different from a traditional landline. With this, you can make calls using your smartphone anywhere at any time. However, a landline refers to a wired telephone that you can only use at home.
By 2025, EE plans to switch all customers from home phone service to Digital Home Phone. This is based on eligibility and availability of the service. You don’t have to pay extra for this service. It comes included in your broadband package, along with many inclusive calling features.
You can set up your Digital Home Phone by ensuring that your Smart Hub router is working and has a blue light.
Within 15 minutes, you’ll start receiving calls on the Digital Home Phone. This is if your current number gets moved to the service.
What will happen to my landline number if I get an EE broadband deal?
Since EE does not provide broadband deals with landline, no call service is included in any packages. This means you won’t have any dial tone and you can’t make or receive calls. It includes calling any emergency services.
Plus, you will lose access to your home phone number and it will no longer work. You won’t be able to get your number back, and will have to get a new one instead.
Any personal alarms or other services connected to your home phone number will not work either.
Do I get EE TV in my EE Broadband deal?
When you sign up for EE Broadband, you can get EE TV. This is based on the Apple TV 4K set-top box. You get over 70 free channels, plus on-demand content from BBC iPlayer, ITV Hub and All4.
EE will soon provide new EE TV set-top boxes to all customers. With this, you can stream and watch live TV without being tied down to any TV contract.
If you want a sports subscription on your plan, you can add TNT Sports. You can also sign up for Netflix, NOW TV and Amazon Prime.
Not only that, you can get six months of free Apple TV Plus, saving you over £40 annually. You can watch Apple Originals and shows like Ted Lasso and CODA.
EE monthly mobile customers can get Apple TV 4K included in their EE broadband packages. This is an exclusive deal and gives you access to Apple TV Plus, TNT Sports and on-demand content.
How long are EE Broadband contracts for?
If you get an EE Broadband package now, your contract will be for 24 months. This is subject to credit checks and availability. However, EE ADSL and fast broadband packages are also available on 12-month or 18-month contracts.
So, you might want to check those out if you don’t want to get into a lengthy two-year contract. But keep in mind that these are not always available.
How do I get EE Broadband?
EE Broadband packages are available online to purchase. You can have a look at our broadband comparison to find what suits you best. Simply filter the options to choose EE, what speed you’d like and monthly cost.
However, if you want to discuss your options with EE’s customer service team, you can call them on 0800 079 5128. If you’re an existing EE customer, you can call them on 0330 123 1105.
How do I get EE Broadband when moving house?
If you’re moving house, all you have to do is call EE three weeks in advance. EE will set up broadband at your new place at no upfront cost. This includes if your setup requires an engineer to come over to your place.
The cherry on top? You get to enjoy a month of free EE Broadband.
How do I switch to EE Broadband?
If you’re looking to switch to EE Broadband, EE will cancel your current contract for you. You won’t have to have that awkward conversation with your existing broadband provider.
If you have a broadband and TV package, you’ll have to cancel the TV package yourself. EE will cancel your broadband contract if you’re with Sky, TalkTalk, BT or Plusnet.
However, if you’re with Virgin Media, you’ll have to cancel it yourself and contact them once your switching date is finalised.
Using the EE app, you can get your broadband equipment set up at home. If any issues prevail with your Wi-Fi, EE will provide you with a 4G Wi-Fi device till it is fixed. But keep in mind that this is only for a select few packages.
Can I switch to EE Broadband for free?
In some cases, you will be able to switch your broadband provider for free.
This is if you’re facing at least one of the following situations:
- You’re out of your minimum contract period
- The download speed for your broadband is lower than advertised
- Your broadband provider increases prices within the agreed contract period
In such cases, you get 30 days from when you were told about the price rise to cancel your contract. You can then get out penalty-free and make the switch.
In most cases, depending on your provider, you might need to pay a fee if you terminate your contract early.
How do I get EE mobile broadband?
If you want a combined EE Broadband and mobile package, EE offers a few options to choose from. You can get mobile broadband, 4G and 5G home broadband.
EE offers an excellent Wi-Fi range where you can connect over 100 devices with superfast speeds. The average 5G speed is 146Mbps and the average 4G speed is 40Mbps.
This is great for remote work, streamers and online gamers.
For students or renters who want flexible plans, EE offers 4G plans on a one-month or 18-month basis. You also don’t need an engineer installation. All you need to do is get plugged in and you’re connected straightaway.