So, what’s happened?

If you current supplier has cancelled or objected to your supply being switched, this can be easily resolved.

There are a few reasons unfortunately a supplier may object and put a stop to the switch.

The main reason is due to a debt on the account.

Other reasons include you currently have an ongoing dispute or you are breaking the terms of your contract with them.

How can you get this resolved?

The quickest and easiest way to get this resolved is to contact your existing supplier.

Due to strict data protection rules they will not speak to us about your objection.

If you are in debt you can look to set up a payment plan and arrange to pay the debt off over time, this will allow the process to be more manageable and for you to be moved onto a more competitive tariff soon rather than later.

The quicker the objection is upheld the easier it is to ensure a smooth transition for switching.

Has this now been resolved?

If you supplier has removed the objection we can get to work looking to find you a new supplier.

Just email us at [email protected], or call us on 0333 000 8000.