Cancellation Request

Is there a specific reason you cancelled the switch? We would love to know!

Here are some of the common reasons we’ve encountered…  

Not familiar with the new supplier?

We’d like to reassure you that we trust every supplier on our panel to offer you a good service.

So don’t worry if you don’t recognise the name.

More and more people are switching to new, independent suppliers and saving big money in the process.

We’d like you to join them too!

The monthly direct debit seemed high?

The proposed monthly cost is based on your estimated usage of how much energy you stated you use over the course of the year.

The key to an energy bill is the rates – as this determines the cost of the energy that you use.

Please remember to compare the rates we have offered you (unit rate and standing charge), this is ultimately what you will be paying for.

Worried you’d have to pay exit fees?

Don’t worry!

If you are in the last 49 days of your contract with your current supplier you will not incur an exit fee.

If you are outside of the 49 days and will incur an exit fee please get back in contact and we can update your account.

I hope the above has reassured you.

We really want to get started saving you on your energy.

Are you ready to switch to a new supplier now with a great price and service we trust? Just email us at [email protected], or call us on 0333 000 8000


P.S: Remember, cancelling your switch doesn’t mean you’ve cancelled your account!

Even though you cancelled this latest switch, your account is still active with us. If you want to be taken off our service completely then please email with the subject line [CANCELLATION] and a reason for cancelling your account.

The email address to send your account cancellation request to is [email protected]