Most asked questions this week
How do we get paid?
There are companies who want to pay us but we won’t switch you to. If they don’t provide good customer service then it’s not worth a few extra pounds to switch you to them. That’s how we keep the service free for you.
How will I know when you've switched me?
You should also get an email or letter from your new energy supplier.
Will you always get me the best deal?
That may not mean the very cheapest, that’s because we want to make sure we work with suppliers who value their customers and are committed to improving their customer service.
We always want to make sure it’s worthwhile for you to switch suppliers, that’s why we will only switch you if we can save you at least £50.
We aren’t a comparison site – we do auto-switching! But if you’d like to compare every single deal that’s out there we’d recommend you use the Citizens Advice Comparison Tool.
I still have a question
If our FAQ page doesn’t list your question, please do get in touch with us. You can call our friendly UK based support team on 020 3950 1166 (we’re open 9am to 5pm, Monday to Friday), or email us at [email protected]