We’ve been on Dragons Den!
Due to this, we’re experiencing higher than usual contact volumes – it may take us a little bit longer to answer the phone or reply to emails. So please take a look at the FAQs below before getting in touch – you could find your answer!
Most asked questions this week
How do we get paid?
We keep the service free for you by taking a commission from the energy companies that we switch you to. Unlike price comparison sites this is the same amount whichever the energy company and we only switch you to companies we trust who have good customer service.
There are companies who want to pay us but we won’t switch you to. If they don’t provide good customer service then it’s not worth a few extra pounds to switch you to them. That’s how we keep the service free for you.
How will I know when you've switched me?
With Look After My Bills, you are always in control. You’ll get an email from Look After My Bills every time we are preparing to switch you. It will tell you who your new supplier is and the amount you pay for your electricity and gas based on what you’ve told us.
You should also get an email or letter from your new energy supplier.
Will you always get me the best deal?
Our aim is to keep you on a fair deal forever.
That may not mean the very cheapest, that’s because we want to make sure we work with suppliers who value their customers and are committed to improving their customer service.
We always want to make sure it’s worthwhile for you to switch suppliers, that’s why we will only switch you if we can save you at least £50.
We aren’t a comparison site – we do auto-switching! But if you’d like to compare every single deal that’s out there we’d recommend you use the Citizens Advice Comparison Tool.
I still have a question
If your question wasn’t listed above take a look at our FAQ page, chances are we’ve answered it there!
If our FAQ page doesn’t list your question, please do get in touch with us. You can call our friendly UK based support team on 020 3950 1166 (we’re open 9am to 5pm, Monday to Friday), or email us at [email protected]
For press enquiries, please contact Lily on [email protected]. Please note, all non-press related queries will not get a response.