Cookies

A cookie is a small piece of information stored in your browser, usually as a file on the hard drive of your computer. Cookies are a standard feature of browsers and the web, and contain information that is transferred to your computer’s hard drive. For more information about cookies in general, see http://aboutcookies.org

As described in our privacy policy we use cookies to help us to improve our site and to deliver a better and more personalised service.

Some of the cookies we use are essential for the site to operate. We do not use cookies which would enable us or any third party to track your usage on any sites other than ours.

We do not use any Flash cookies or cookie mechanisms other than those described above for provision of our own services.

If you have a login to our site, we use cookies to facilitate your login, and may at your option use a cookie so that you do not need to enter your username and password every time you wish to login to our website.

This site also uses the Facebook Pixel:

  • The Facebook Pixel is technology used on a website that links individuals’ onsite behaviour to Facebook user profiles. This connection between a website visitor and their Facebook account enables the social media platform to deliver ads based on actions that people take on other domains.
  • You can find out how you can opt out of the collection and use of information for this kind of targeted advertising at www.aboutads.info/choices,  and www.youronlinechoices.eu.

Our Cookies on this site:

Lookaftermybills.com

Purpose: To run the Google Analytics, Facebook and VWO cookies.

Requirement: Required for running the Google Analytics, VWO and Facebook cookies.

Expiry: session cookie – expires after you close your browser.

Scope: Used on the homepage, landing pages, About us, How it works, Blog and contact us. Limited to the site you are currently browsing.

switch.lookaftermybills.com

Purpose: To track the user through the sign up flow so that we can display the right information at the correct point.

Requirement: Required to deliver the Google Analytics, VWO cookies as well as the correct switching results and identify returning users.

Expiry: 10 years – held to make sure customer details remain so sign ups are not duplicated.

Scope: Used on all sign up parts of the website.

TrustPilot

Purpose: To run our TrustPilot reviews.

Requirement: Required for displaying TrustPilot reviews on the website.

Expiry: session cookie – expires after you close your browser.

Scope: Used only on the homepage and landing page. Limited to the site you are currently browsing.

UseProof

Purpose: To display people who have signed up to the LAMB service.

Requirement: Required for displaying users who have signed up.

Expiry: session cookie – expires after you close your browser.

Scope: Used on all parts of the website. Limited to the site you are currently browsing.

Hotjar

Purpose: To display number of signups, to receive surveys from users, to track users movements on the website so we can improve our users experience.

Requirement: Required for tracking users movements on the website, for surveys and for tracking the number of signups.

Expiry: session cookie – expires after you close your browser.

Scope: Used on all parts of the website. Limited to the site you are currently browsing.

Google Analytics

Purpose: To track the number of users on each page and understand how long they remain there.

Requirement: Required for tracking users so that we know which web pages are performing.

Expiry: 2 years – unless cookies are cleared in the browser.

Scope: Used on all parts of the website. Limited to the site you are currently browsing.

VWO

Purpose: To run A/B tests on our web pages

Requirement: Required for running A/B tests

Expiry: session cookie – expires after you close your browser

Scope: Used on all parts of the website. Limited to the site you are currently browsing

Facebook

Purpose: To track our facebook adverts for re-targeting facebook users

Requirement: Required to track users in order to know when to re-target to them

Expiry: 2 months unless cookies are cleared in the browser

Scope: Used on all parts of the website. Limited to the site you are currently browsing

Blocking cookies

You may block cookies by activating settings on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of our sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our sites.

Most of the cookies we use are known as session cookies, which allow us to make your browsing experience faster and more seamless – session cookies will expire whenever you close your browser or shut down your computer, and such cookies need not be blocked. Other cookies used for specific purposes will expire when that purpose is no longer required, such as when a survey closes.

You can find out more about how to block cookies in specific browsers at http://aboutcookies.org.