Credit Refund Guide

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Credit Refund Guide

We think you could be owed money by your supplier! 

Below is your guide on how to get credit back from your energy supplier.

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1. Work out how much you are owed

This should be straightforward. It will mean checking your bill… or your online account… or just calling up your supplier.

On a bill, this is usually fairly prominent. If in doubt, just ring your supplier – there could be serious money at stake.

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2. Get in touch with your supplier to ask for your money

Your supplier is legally obliged to return any money of yours that you request.

(Quite rightly too – they’ve charged you for energy you didn’t use, and taken that money off you!)

You can drop them an email or give them a ring.

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3. Don’t get fobbed off

Be prepared for your supplier to splutter and dodge.

Tell them that if they do not refund your money you will complain to the Energy Ombudsman.

The only decent reason to refuse a full refund is that you need credit on your account for the winter.

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Let your friends and family know!

Share our guide with your friends and family to make sure they claim back the credit they’re owed by greedy energy suppliers!

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