Frequently asked questions

Here we try to answer some of your most common questions. If these don’t help please contact our friendly team by emailing support@lookaftermybills.com

About Look After My Bills

What is Look After My Bills and how does it work?

Look After My Bills, is a new service brought to you by the same people who created the Big Deal. Look After My Bills aims to remove all the hassle from switching your energy in one simple way, we’ll do it all for you.

It works like this:

  1. You sign up to Look After My Bills and provide your energy details
  2. Look After My Bills looks at the market and, if you can save £50 or more, switches you to a great energy deal
  3. Look After My Bills keeps checking the market and switches you again when your deal is ending, again only if you save £50 or more
  4. You sit back and relax, your energy is in our team’s safe hands. 

How will I know when Look After My Bills has switched me?

With Look After My Bills, you are always in control. You’ll get an email from Look After My Bills every time we are preparing to switch you. It will tell you who your new supplier is and the amount you pay for your electricity and gas based on what you’ve told us.

You should also get emails or letters from your new energy supplier. 

How does Look After My Bills make its money?

The way we are able to keep the service free for users is that we take a commission from the energy companies that we switch people to. This is the same amount whichever the energy company and we only switch you to companies we trust who have good customer service.

Why do you need my bank details?

We take your bank details so we can pass them on to the supplier we switch you to. We automatically select Direct Debit as the payment method for our customers as suppliers often offer substantial discounts for paying by Direct Debit, so we can ensure we’re getting the very best deals.

Taking your direct details is exactly what all the big price comparison sites do. We never take any money from your account. You just give us banks details once and then we can keep you always on a great deal every year without you having to do a thing.

N.B. The only exception is if you currently have a Prepayment meter installed, in which case we only find you other deals paying by Prepayment Meter and will not ask for your bank details.

Who do I contact if something goes wrong?

If something happens with your switch you need to contact Look After My Bills and we’ll look into it. You can email support@lookaftermybills.com or call 020 3950 1166 and the team will be able to help you.

If something happens with your energy or your billing you need to contact your current supplier. Their details should be in the emails we’ve sent you or in the emails they’ve sent you themselves. If you’re unsure who your supplier is, then get in touch with Look After My Bills and we’ll be able to help.

How can I earn money by referring my friends?

The main way we grow is through word of mouth. Our members love putting their friends on to a good thing. To say thank you, we’ll give you £20 every time a friend of yours joins Look After My Bills. Even better, your friend will get £20 too. Just send them your personalised link via email, Facebook, Whatsapp or your preferred method.

As soon as you sign up you’ll be provided with a unique link. Simply share this with your friends. When a friend uses this link to sign up we’ll know you referred them. And as soon as they go on supply with a provider we’ll pay both of you. For more information please see our refer a friend terms and conditions.

Who is Look After My Bills for?

Although we’d love to cover everyone in the UK, Look After My Bills currently can’t be for everyone. Look After My Bills is for you if:

  • You are domestic energy customer (not a business).
  • You are a dual fuel customer (have both gas and electricity) or have just electricity.
  • You have a standard electricity meter or an economy 7 electricity meter.
  • You have access to the internet are happy to manage your energy account online, instead of getting bills in the post.
  • You’re happy to pay your bill by monthly Direct Debit.
Will Look After My Bills always get me the best deal?

Look After My Bills’ aim is to keep you on a fair deal forever.

That may not mean the very cheapest, that’s because we want to make sure we work with suppliers who value their customers and are committed to improving their customer service.

We always want to make sure its worthwhile for you switch suppliers, that’s why we will only switch if you can save £50 or more.

The service will always be free to you. We’re funded through commission with the supplier

What about green and renewable energy?

You can specify when you sign up that you only want deals that contain 100% renewable electricity. You can do this by pressing yes to the question “Do you want renewable energy only?”. We’ll then only ever switch you to green energy deals!

Unfortunately at the moment, if you also have gas, we cannot guarantee that a renewable tariff will come with an element of green gas. This is because different suppliers offer different elements of green gas as part of renewable tariff and some offer none at all. However, all green tariffs come with 100% renewable electricity.

I don’t like the supplier, you’ve chosen. How do I cancel my Look After My Bills switch it?

When you receive all the details about your new supplier you will have a 14 cooling off period with them to cancel the switch. Just give them a ring and ask them to cancel. You must inform Look After My Bills if you do this.

How do I cancel the Look After My Bills service?

To cancel the Look After My Bills service please email support@lookaftermybills.com with the subject line CANCELLATION – [Your Name]. Please include your postcode in the email body as this will make it easier to locate your account. 

NB. Cancelling Look After My Bills will not cancel your energy deal. If Look After My Bills has moved you to a new energy deal you will remain on that deal if you cancel Look After My Bills.

How do we choose which suppliers to switch you to?

Look After My Bills scours the entire market and compares everyone’s prices before we decide who we will switch you to. The best deal for you depends on where you live and how much energy you use

But don’t worry, price isn’t the only factor we take into account. Some energy companies simply don’t have good enough customer service. It’s not worth moving to them for a few extra quid.

We’ve been working in the energy industry for years now and we know when some suppliers simply aren’t good enough. We won’t switch you to any companies we don’t trust even if we’d get money for doing so. We also look at how suppliers are rated by independent organisations like the Citizens Advice Bureau.

And as well as that, we listen to you, our customers, if you’re not happy with a certain supplier or have been having endless problems during a switch, we take your feedback on board. We don’t want you having a bad experience with any supplier.

There are also some suppliers that require you to jump through hoops in order to set up an account such as only contacting them via a specific smartphone app. If a supplier causes you more hassle than they’re worth we won’t switch you to them.

Look After My Bills get you the best possible price from a decent supplier. And we do it every year automatically without you having to lift a finger.

Can I use Look After My Bills if

I have an Economy 7 (day/night) meter?

Yes, Look After My Bills can switch you if you have an Economy 7 meter. It is really straight forward. All you have to do is answer yes to the “Do you have an Economy 7 meter?”.

I live in Northern Ireland?

Unfortunately, you cannot use Look After My Bills if you live in Northern Ireland. This is because Northern Ireland has a different system to the rest of the UK, meaning none of the companies that we can switch you to operate in Northern Ireland.

I have an Economy 10 meter?

Unfortunately, Look After My Bills cannot help you switch if you’ve got an Economy 10 meter. This is because most suppliers we work with either cannot supply Economy 10 meters or offer special tariffs only for Economy 10 meters.

I get the Warm Home Discount?

Yes, you can join Look After My Bills if you get the Warm Home Discount. You will be asked during the process if you receive the Warm Home Discount, make sure you tick the box, otherwise, we may switch you to a company that does not offer it.

If you get the Warm Home Discount for any other reason other than getting the Guarantee Credit element of Pension Credit, make sure you contact your new supplier when we switch you to check you’re still eligible.

I’ve only just taken a new deal?

You are still more than welcome to join Look After My Bills. We continuously check the market and when your current deal is ending, we switch you!

I have a smart meter?

Yes, you certainly can use Look After My Bills if you’ve got a smart meter. However, at the moment smart meters may lose some functionality when we switch you. This means they may no longer send meter readings automatically back to your new supplier, so you may need to do that yourself when asked.

I have a prepayment meter?

Unfortunately, Look After My Bills is only available for customers paying by direct debit, but you can switch your prepayment meter if you visit our sister site www.thebigdeal.com. There you can enter your energy details and you’ll then be shown a full list of all prepayment tariffs on the market.

I get a feed-in-tariff (FIT)?

Yes, you can use Look After My Bills if you have a feed-in tariff (FIT). Look After My Bills just switches your energy supplier so your feed-in tariff will still be your responsibility.

The FIT is completely separate to the energy supplied to your home, so when you switch your FIT will stay with the company it is currently with. You can switch your feed-in tariff to a different company, but not all energy suppliers offer a FIT.

You can find a full list of companies that offer FITs here: https://www.ofgem.gov.uk/environmental-programmes/fit/contacts-guidance-and-resources/fit-licensee-contact-details

I’m in a fixed term contract?

You can still join if you’re in an existing fixed contract that doesn’t end for a little while. You just need to tell us when you sign up at www.lookaftermybills.com when your existing deal ends and then we’ll only switch you when it ends. To do this make sure you select your existing fixed tariff from the drop menu.

In some cases, we’ll know the contract end date, in which case that’s all you need to do, in other cases we’ll ask you tell us when the contract ends so we definitely only look for a new deal when your existing one is ending.

We always start looking for a new deal for you around 49 days before your contract end date – this is because suppliers are banned from charging exit fees in the last 49 days of a contract to encourage you to switch.

N.B. If you’re in a fixed contract make sure you do not tick the “I don’t know” box or leave the tariff on the default selection, otherwise we may switch you at the wrong time and incur exit fees.

When you switch me

Can I be cut off?

No, there is no danger of being cut off when we switch you. All energy companies use the same wires and pipes and therefore there is no chance of losing power, even for a minute.

Is the new company responsible for fixing a power cut?

No, the company who fixes a power cut does not change when you switch your energy supplier. Fixing power cuts is the responsibility of your local electricity distributor, not your electricity supplier.

No matter where you live in the country you can call 105 to report a power cut to your local distributor.

Do I have to contact my old supplier to tell them I’m leaving?

No, that’s the advantage about Look After My Bills! Your new supplier will contact your old one and request to transfer the account. Your new supplier will also ask for an opening meter reading, they’ll send these to your old supplier so they can close your account and calculate your final bill.

All you need to do is pay your final bill from your old supplier, or even better they may owe you money!

Can I be double charged?

No, you will never be double charged for the energy you’ve used. Your new supplier will set a “go-live” date and ask for an opening meter reading on that date.

Your old supplier bills for energy used before that; the new one bills for energy used after.

Will someone have to replace the wires and pipes?

No, when we switch suppliers for you, your electricity and/or gas meters are taken over by the new supplier. The new suppliers use the same pipes and wires, so they will not need to put new pipes and wires in.

What do I do when

I’m asked for my MPAN electricity number?

Your MPAN (Meter Point Administration Number) or Supply Number (S-Number) is the unique reference code that identifies your electricity meter. The number allows your new electricity company to identify your meter easily and quickly.

Usually, your MPAN can be found on your bill, often called your “supply number”, and it will look like this:

image

For the Big Deal and Look After My Bills, we only the bottom line, the last 13 digits to identify your meter. So when asked to provide your MPAN only enter the bottom line.

I don’t have a bill!

Don’t worry, you can get your MPAN somewhere else. First, you can always call your supplier and ask them to give you your MPAN over the phone.

If you can’t do that, then there is another way too. The UK is split into 14 different regions and each region has a local distribution company. They keep a record of the MPANs for each household. To check who your local distributor is you can go here: http://www.energynetworks.org/info/faqs/who-is-my-network-operator.html

Once you’ve found that out, follow the guides below for each of the six local distributors.

I’m asked for my MPRN gas number?

Your MPRN (Meter Point Reference Number) or M-number is the unique reference code that identifies your gas meter. The number allows your new gas company to identify your meter easily and quickly.

Usually, your MPRN can be found on your bill, and it will look something like this:

image

I don’t have a bill!

Don’t worry, first you can always give your supplier a ring and ask them for your MPRN.

Can’t do that? No worries, you can get your MPRN somewhere else. You can contact the “M Number Helpline” on 0870 608 1524, they’ll be able to give you your MPRN.

Look After My Bills