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Frequently Asked Questions (FAQs)

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These quick-fire answers for our most popular questions

Getting started

What is Look After My Bills?

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Energy

How can I find out the tariff I’m on?

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Broadband

How to get the best deal?

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Mobiles

How do I switch providers?

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Data protection

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Emails

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Amendments

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If you have received a text or an email asking you to pay for Look After My Bills it is a scam and unfortunately we have no control over or the individuals or organisation operating the scam. If you have received a scam message we strongly recommend that you take the following steps:

Forward the suspicious text to your network provider for free to 7726. If you forward a text to 7726, your provider can investigate the origin of the text and arrange to block or ban the sender, if it’s found to be malicious;
Take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at [email protected];
If you’ve lost money as a result of responding to a suspicious text message: (i) Report to Action Fraud by calling 0300 123 2040 or visiting https://www.actionfraud.police.uk/contact-us; and (ii) report the fraud to your bank who may be able to recover some of the funds that they released on your behalf; and
Review your social media account settings to ensure that your contact details are not openly available to view.

Look After My Bills is an Appointed Representative of Go.Compare Limited, which is authorised and regulated by the Financial Conduct Authority under firm reference number 465053. Look After My Bills is a trading name of This Is The Big Deal Limited registered in England and Wales (Company Number 8867458). Registered office: 4 Callaghan Square, Cardiff, Wales, CF10 5BT.

Look After My Bills is part of Future PLC, an international media group and leading digital publisher. To learn more about our corporate site click here.