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Amendments FAQs

Frequently Asked Questions (FAQs)

Amendments

Change or update details

If Look After My Bills or one of our partners have not started a switch for you, you will be asked to confirm your personal information such as your name, email address, bank details and more, before the switch occurs.

If we’re in the process of switching you, or already switched you and you’d like to amend your details, you will need to do so with your supplier. When you come to switch again, we will ask you to reconfirm your details. We will not switch you without confirming if your information is correct.

To sign up to Look After My Bills with a different email address, use the sign up form below to start receiving money-saving tips and updates from us.

Extra Support

We understand that our customers’ circumstances may change, and we want to do the best we can to support you.

Look After My Bills or our partners will not carry out a switch until you have confirmed you wish to do so.

It’s best to speak to each of your suppliers directly to see if there’s additional support if your circumstances have changed.

It’s normal to feel worried when it comes to money, this is especially true when times are hard. Job insecurity, cost of living, debt and financial problems can all cause emotional distress.
Citizens Advice have a range of resources to help you through this difficult time. 

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If you have received a text or an email asking you to pay for Look After My Bills it is a scam and unfortunately we have no control over or the individuals or organisation operating the scam. If you have received a scam message we strongly recommend that you take the following steps:

 
  • Forward the suspicious text to your network provider for free to 7726. If you forward a text to 7726, your provider can investigate the origin of the text and arrange to block or ban the sender, if it’s found to be malicious;
  • Take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at ;
  • If you’ve lost money as a result of responding to a suspicious text message: (i) Report to Action Fraud by calling 0300 123 2040 or visiting https://www.actionfraud.police.uk/contact-us; and (ii) report the fraud to your bank who may be able to recover some of the funds that they released on your behalf; and
  • Review your social media account settings to ensure that your contact details are not openly available to view.

Look After My Bills is an Appointed Representative of Go.Compare Limited, which is authorised and regulated by the Financial Conduct Authority under firm reference number 465053. Look After My Bills is a trading name of This Is The Big Deal Limited registered in England and Wales (Company Number 8867458). Registered office: 4 Callaghan Square, Cardiff, Wales, CF10 5BT.

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