Frequently Asked Questions (FAQs)
Change or update details
If Look After My Bills or one of our partners have not started a switch for you, you will be asked to confirm your personal information such as your name, email address, bank details and more, before the switch occurs.
If we’re in the process of switching you, or already switched you and you’d like to amend your details, you will need to do so with your supplier. When you come to switch again, we will ask you to reconfirm your details. We will not switch you without confirming if your information is correct.
We understand that our customers’ circumstances may change, and we want to do the best we can to support you.
Look After My Bills or our partners will not carry out a switch until you have confirmed you wish to do so.
It’s best to speak to each of your suppliers directly to see if there’s additional support if your circumstances have changed.