Frequently Asked Questions (FAQs)
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You can contact us by email [email protected], or write to us at the address below and ask for your details to be removed.
Data Protection Officer
Look after my Bills
Newport, Gwent, NP10 8UH
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If you have received a scam message we strongly recommend that you take the following steps:
- Forward the suspicious text to your network provider for free to 7726. If you forward a text to 7726, your provider can investigate the origin of the text and arrange to block or ban the sender, if it’s found to be malicious;
- Take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at [email protected];
- If you’ve lost money as a result of responding to a suspicious text message: (i) Report to Action Fraud by calling 0300 123 2040 or visiting https://www.actionfraud.police.uk/contact-us; and (ii) report the fraud to your bank who may be able to recover some of the funds that they released on your behalf; and
- Review your social media account settings to ensure that your contact details are not openly available to view.