How can I find out what tariff I’m on?
You should be able to find your tariff on your energy bill under a section called ‘About your tariff.’ You can also give your current
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How do I find my annual usage?
Most energy bills will have your annual usage figures on them. This may be written as your “estimated annual consumption”. You can find your annual
How do you calculate my Direct Debit?
We base your direct debit on your annual energy usage figures. We take these figures alongside the cheapest rates we find and use them to
What happens if there is an issue with my switch?
We always aim to make the switching process as smooth as possible for you. However, if something does go wrong along the way, we will
Do I need to contact my supplier?
You don’t have to contact your old supplier to let them know that you’re switching away. When we submit your switch application, your old supplier
Should I cancel my direct debit with my old supplier?
You shouldn’t cancel this just yet, as your direct debit should be cancelled automatically once your final bill has been settled. Your previous supplier will
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