We're here to help

We want you to have as little hassle as possible when it comes to switching, so we handle it all from start to finish. This means we’ll automatically start switching you once we find you a great deal. However, you are always in control, as we will send you all of the tariff details straight […]

No, we only switch to monthly direct debit or prepayment tariffs. Monthly direct debit tariffs tend to be amongst the cheapest and are becoming increasingly common in the energy market. We want our customers to have a great selection of competitive energy tariffs to switch to. Take me back to the help centre

As the cheapest tariffs are on monthly direct debit, we’ll only ever switch you to monthly direct debit contract. By signing up to our service you agree to pay your energy bill by monthly direct debit, unless you have a prepayment meter in that case you will continue to pay as you go. Take me […]

Yes, please get in touch with us and we can organise this for you. (020 3950 1166 Mon-Fri, 9am-5pm) Take me back to the help centre

Yes, we can find you cheaper energy. Your FIT tariff is separate from your regular electricity tariff. This means that when we switch your energy tariff, your feed-in tariff will remain with the company that currently pays it. Take me back to the help centre

Yes, we can find you a cheaper tariff! Please make sure you tick “do you have a prepayment meter” on the sign up page, and we’ll know to look for prepayment tariffs for you. Take me back to the help centre

Yes, Look After My Bills can find you a cheaper tariff even if you have a smart meter. Most smart meters in the UK are first-generation smart meters; which will continue to work if you change supplier. First-generation smart meters lose their ability to send automatic meter reads to the new supplier (they are only […]

Sorry, we don’t offer our service for Economy 10 meters. There’s less choice with Economy 10 meters, as fewer suppliers offer them. If you’d like to use our service, we’d love you to join us. Please speak to your current energy supplier about changing energy your meter to a Standard or Economy 7 meter and […]

Yes, we can find you a cheaper tariff! Please make sure you tick ‘Yes’ for “Do you have an economy 7 meter?” on the sign up page, and we’ll know to look for an Economy 7 tariff for you. Take me back to the help centre

Hive is compatible with all energy suppliers and will continue to work once you switch. If you contact your current supplier, they will be able to provide you with more information about this. Take me back to the help centre