Help - Look After My Bills

How to contact your energy supplier

Here’s how to contact your energy provider if you’ve switched gas and/or electricity with us. Can’t I contact Look After My Bills about a problem

My energy supplier has gone bust. What do I do?

So, your supplier has gone bust. Not to worry though, we’re here to help! We’ve put together a guide so you know exactly what happens

Who is my gas or electricity supplier?

When you decide that you’ve been overcharged for gas and electricity too long and it’s time to switch energy providers, there are just a few bits

How to make a complaint to the energy ombudsman

Believe it or not, people sometimes have to make a complaint about their energy supplier. A lot of the time this involves calling their customer

Making sense of your energy bill

You know that awkward moment that arrives at the end of a meal in a restaurant? The moment when you get the bill and have

Should I cancel my direct debit with my old supplier?

You shouldn’t cancel this just yet, as your direct debit should be cancelled automatically once your final bill has been settled. Your previous supplier will

I have had no contact from my new supplier?

First things first, please check your Junk/Spam folder in your email inbox to see if anything from your new supplier has landed in there. If

How can I find out what tariff I’m on?

You should be able to find your tariff on your energy bill under a section called ‘About your tariff.’ You can also give your current

How do I find my annual usage?

Most energy bills will have your annual usage figures on them. This may be written as your “estimated annual consumption”. You can find your annual

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