How can I find out what tariff I’m on?
You should be able to find your tariff on your energy bill under a section called ‘About your tariff.’ You can also give your current
You can update your information or see your switch details by logging into your account
You should be able to find your tariff on your energy bill under a section called ‘About your tariff.’ You can also give your current
Most energy bills will have your annual usage figures on them. This may be written as your “estimated annual consumption”. You can find your annual
We base your direct debit on your annual energy usage figures. We take these figures alongside the cheapest rates we find and use them to
We always aim to make the switching process as smooth as possible for you. However, if something does go wrong along the way, we will
You don’t have to contact your old supplier to let them know that you’re switching away. When we submit your switch application, your old supplier
You shouldn’t cancel this just yet, as your direct debit should be cancelled automatically once your final bill has been settled. Your previous supplier will
Drop us a message at [email protected]
Need help signing up? Already a member and need some help?
Contact our friendly UK based team at 0333 000 8000
Mon to Fri – 8.00 am to 5.30 pm
Sat – 9:00 am to 1:00 pm