How to contact your energy supplier
Here’s how to contact your energy provider if you’ve switched gas and/or electricity with us. Can’t I contact Look After My Bills about a problem
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My energy supplier has gone bust. What do I do?
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Who is my gas or electricity supplier?
When you decide that you’ve been overcharged for gas and electricity too long and it’s time to switch energy providers, there are just a few bits
How to make a complaint to the energy ombudsman
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Should I cancel my direct debit with my old supplier?
You shouldn’t cancel this just yet, as your direct debit should be cancelled automatically once your final bill has been settled. Your previous supplier will
I have had no contact from my new supplier?
First things first, please check your Junk/Spam folder in your email inbox to see if anything from your new supplier has landed in there. If
How can I find out what tariff I’m on?
You should be able to find your tariff on your energy bill under a section called ‘About your tariff.’ You can also give your current
How do I find my annual usage?
Most energy bills will have your annual usage figures on them. This may be written as your “estimated annual consumption”. You can find your annual
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If you have received a text or an email asking you to pay for Look After My Bills it is a scam and unfortunately we have no control over or the individuals or organisation operating the scam. If you have received a scam message we strongly recommend that you take the following steps:
- Forward the suspicious text to your network provider for free to 7726. If you forward a text to 7726, your provider can investigate the origin of the text and arrange to block or ban the sender, if it’s found to be malicious;
- Take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at report@phishing.gov.uk;
- If you’ve lost money as a result of responding to a suspicious text message: (i) Report to Action Fraud by calling 0300 123 2040 or visiting https://www.actionfraud.police.uk/contact-us; and (ii) report the fraud to your bank who may be able to recover some of the funds that they released on your behalf; and
- Review your social media account settings to ensure that your contact details are not openly available to view.
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