Do I need to contact my supplier?

You don’t have to contact your old supplier to let them know that you’re switching away.

When we submit your switch application, your old supplier is informed by your new supplier automatically, and they will begin the process of closing down your account with them.

You shouldn’t cancel your direct debit just yet, as this should be cancelled automatically by your supplier once your final bill has been settled.

Any credit you have built up will be refunded after this final bill, and your direct debit should be cancelled automatically.

All you need to do is give your new supplier a meter reading when they request it, which will usually be just before your switch date.

Unfortunately, we aren’t able to submit meter readings on your behalf. You must submit these directly to your supplier so that they are able to bill you accurately.

You can submit your readings to the supplier via phone, email or their online account. 

The opening reading that you submit to your new supplier will then reach your old supplier. Your old supplier will then use this meter reading in the calculation of your final bill. You can usually expect to receive your final bill within 6 weeks of you switching.
Once the final bill has been issued and settled, your previous supplier will refund any credit you have built up using your direct debit payment method, and they will then automatically cancel your direct debit and close down your old account.