I canceled my switch, but the supplier is still contacting me?

If you let us know that you wanted to cancel your switch within the 14 day cancellation period, then your switch will not go ahead and you will stay with your current supplier.

It can take up to ten days for the supplier to process our cancellation request, and in that time you may still be contacted by them.

Do not be alarmed, the switch should still be cancelled. If the supplier is still contacting you after ten days, please let us know and we will have a look into the issue for you.