How do I cancel my switch?

If you need to cancel your switch, you need to let us know within your 14 day cooling-off period.

Please do so by emailing [email protected] from the email address on your account with the subject line ‘CANCEL MY SWITCH’ and with your reason for cancelling in the email body.

Alternatively, you can contact our customer service helpline on 0333 000 8000 (Mon-Fri, 9am-5pm).