Apple Pay Wallet text scam: how to stay safe from latest fraud attempt

An Apple Pay Wallet scam is doing the rounds, and may well pop up on your phone. Here’s what to look out for, and how to protect yourself.

An Apple Pay Wallet text scam is attempting to trick iPhone users out of their money. This is why it’s important to know how to spot a scam so you don’t fall foul of one.

Users of both iPhone and Android devices have reported receiving a text message telling them their Apple Pay wallet has been suspended, implying they need to update their details.

The message reads: “Your Apple Pay Wallet has been suspended”. You’re then invited to click on a link to “resume contactless payments”.

But the link doesn’t direct you to an Apple service – instead, it takes you to a page where fraudsters can collect your personal data. This risks you giving up valuable and secure information such as an email address, password or banking information. 

If you receive this message, do not click on any links or respond to it.

The scam is the latest attempt by fraudsters to impersonate Apple to dupe us into giving up personal information. Numerous other scams have been active over recent months, with imposters pretending to be delivery companies, banks, mobile operators and others.

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How does the Apple Pay Wallet text scam work?

This latest scam is a variation of a phishing scam – a method used by fraudsters to get you to voluntarily provide them with personal information. They do this by making it look like you’re providing your information to a legitimate business securely.

If you click on the link, you’ll be directed to a page asking for personal information, such as name, address and date of birth, as well as other information such as email addresses and passwords.

It may also ask for financial information, such as card details or online banking credentials.

Fraudsters do this for a number of reasons. It could be to access your bank accounts, commit identity fraud or to make transfers to another account.

But it’s not just Apple users that are at risk. Android users have also received the scam message, even though Apple Pay isn’t native to phones from Samsung, Google and Huawei. Even if you don’t have an Apple device or use Apple Pay, scammers will still try to claim information through the text message scam.

How can you protect yourself from the Apple Pay Wallet text scam?

If you receive a text message claiming there is something wrong with your Apple Pay Wallet, don’t click on the link. Instead, log into your Apple Pay account via the official app. If there is an issue with your account, you will be notified of it through there.

There are also a few helpful steps that everyone can take to make sure their Apple accounts are secure.

Firstly, set up two-factor authentication. This means the user will have to verify that it is them trying to log into their account. For example, a user may receive a notification that someone is trying to log in to their account from an unknown device. This is a tell-tale sign that a fraudster is attempting to gain access, but Apple allows the user to deny them access quickly and easily.

Also remember to regularly change passwords to something secure, ideally containing a mix of letters, numbers and symbols.

Avoiding misleading adverts and pop-ups, often claiming that a device has a security problem or has won a prize, can also help users steer clear of fraudsters impersonating legitimate companies.

Apple has a direct address for users to report suspicious messages claiming to be from Apple itself. Messages can be reported to [email protected]. Messages can be reported by pressing ‘Report Junk’ while mobile numbers and nuisance callers can be blocked.

What should you do if you think you’ve been scammed?

  • Text scams can be reported to your mobile phone provider by forwarding it to 7726
  • Change any passwords that may have fallen into fraudsters’ hands
  • If you have provided scammers with banking information, such as card numbers, expiry dates or secure passwords, then contact your bank or card company as soon as possible. Either go via your bank’s official fraud hotline, or call the Stop Scams UK scheme on its 159 hotline. All the major banks subscribe to this scheme, so it’s just as effective as going direct.
  • Report it to Action Fraud on 0300 123 2040, or Advice Direct Scotland on 0808 164 6000.

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