Look After My Bills Privacy Notice
At Look After My Bills we are committed to protecting and respecting your privacy. We work very hard to keep your information safe and we want our use of your data to be secure. We follow strict procedures on how personal information is stored and used, and we also limit who sees it to help stop any unauthorised person getting hold of it.
This privacy notice (and the documents referred to in it) sets out the basis on which we will process and use any personal information collected by or provided to us.
We encourage you to read this notice in full but please click on the links below for a shortcut to the following sections:
- Who we are and how to contact us
- Changes to this privacy notice
- What types of personal information we collect
- How we use personal information, the lawful grounds upon which we rely and why
- How we collect personal information
- Who we may share personal information with
- How our third parties may use personal information
- How we work with group companies
- What communications you may receive from us
- International data transfer
- Protecting children’s privacy
- Social media accounts
- Storage and retention of data
- Data security
- Your legal rights
- Further information
1. Who we are and how to contact us
Look After My Bills is owned and operated by This Is The Big Deal Limited, (referred to as “we”, “us” and “our” in this privacy notice). This Is The Big Deal Limited is the controller responsible for personal information processed by it.
Under the UK General Data Protection Regulation 2021 (GDPR), the Data Protection Act 2018 and related laws, we have a legal duty to protect the personal information we collect from you. GDPR says that ‘personal data’ is any information relating to a living individual who can be identified, either directly or indirectly, from that information. This could include your name, email address, postal address or telephone number, or information collected online and used to identify you.
We have appointed a data protection officer (DPO) to oversee our data protection and privacy practices. If you have any questions about this privacy notice please contact our DPO using the details below.
This Is The Big Deal Limited is part of Future Plc (“Future”). Any reference to the Group within this notice includes all or any of This Is The Big Deal Limited’s direct or indirect parent or subsidiary undertakings, joint venture partners, and their related companies wherever located in the world as may exist from time to time.
Our contact details are:
Look After My Bills
4 Callaghan Square
If you have any questions or concerns about our use of data, please:
Email: [email protected]
2. Changes to this privacy notice
We review this privacy notice annually and may also amend it from time to time, so we encourage you to check it periodically. If we make material changes we will endeavour to provide you with appropriate notice before such changes take effect.
3. What types of personal information we collect
Depending upon the way in which you use our website and the individual products and services you are looking to buy, we may obtain the following:
- personal information so that we can identify who you are. For example, this information may include your name and date and place of birth;
- personal information so that we can contact you. For example, this information may include your home address, your email address and your contact telephone numbers;
- personal information so that we can help you find a new provider and/or new products or services. For example, this information may include details about you and your financial situation, your work or your profession;
- other more sensitive personal information so that we can help you find a new provider and/or products or services. For example, this information may include details about your health or criminal convictions and offences. This data is known as “special category data” and we will only collect this data with your explicit consent and if the law allows us to do so;
- technical and/or behavioural personal information from ‘cookie’ and other tracking technologies. For example, this information may include details about how you browse our website and the devices and technology you use to browse our website. This may also include unique online identifiers such as device ID, device type and approximate location at the time of browsing and may link to your activity on other sites. We may use this to build a more detailed profile of you and your interests. For information on the cookies we use, please click here;
- information for analysis and reporting purposes. We also collect statistical and analysis data about your visits and activity on our sites, such as the pages you view, how long for and which links are followed. This helps us to improve the way we deliver content and the products and services offered to you. We also use this anonymised data to report on our performance. For information on the analytics cookies we use, please see our cookie notice here;
- information from emails. The web beacons in our emails track the success of our marketing campaigns so if you open an email from us, we can see, for example, the pages of our website you visited and the devices used. Our web beacons don’t store any information on your computer but by communicating with our cookies on your computer we receive this information. We may keep track of the emails that we send you and may use the information we collect to personalise the emails we send to you. We also keep a record of the communications you have selected to receive or not to receive, for example whether you would like to only receive brand marketing from a particular brand, or that you have agreed to receive emails deemed of interest to you from other brands within the Group. We may also use your email in a hashed, unidentifiable form to help us understand your online behaviour. This may in turn be used for analytics and targeting. If you would like to opt-out of receiving such emails you can unsubscribe via the unsubscribe hyperlink in the emails you receive. For information on the web beacons we use, please see our cookie notice here; and
- information from other sources, including Group companies. We may receive information about you from other sources such as business partners, Group companies and social media platforms. For example when you visit our Facebook page. Other information, such as inferred data and demographics data, may also be collected and used to combine and enrich profile information we hold on you.
4. How we use personal information, the lawful grounds upon which we rely and why
|How might you use my personal information?||What lawful basis will you have to use my personal information in this way?||Why do you use my personal information in this way?|
|We may share your personal information with our approved partners and third-party product providers so that they can return a quote to you to help us look after your bills via our website||This processing of your personal information is necessary so that we can provide our service to you in accordance with our legitimate business use and in line with our website terms and conditions. If we process special category data which you have chosen to provide to us for this purpose, we will do so only with your explicit consent, if the law allows us to.||Without processing your personal information in this way we would be unable to provide our great service to you.|
|We may share your personal information with a limited number of approved third party data providers in return for further information about you. We use this further information for data enrichment purposes and in order to auto-populate relevant fields within our website to save you time and effort. For example, if you provide us with your postcode and home number, we may search the databases of our approved third party data providers in order to auto-populate further information about your address.||We have a legitimate interest in processing your personal information in this way.||It is in our legitimate interests to process your personal information in this way so that we can provide a more user-friendly, intuitive and enjoyable price and product quote experience.|
|We may share the information you provide and other information held about you with our Group companies, for the purposes of this notice. For more information see Section 8 How we work with Group companies.||We have a legitimate interest in processing your personal information this way as Future and its Group companies share the infrastructure, systems and technology needed to deliver our products and services to you.||By working together in this way we can better understand how you interact with the products and services as well as share insights to improve them. As a result we can improve the way we deliver content and the products and services we offer to you.|
|If you subscribe to our auto- quote service, we may process your personal information as your agent for the purposes of providing you with that service. For example, we may share your personal information on your behalf with our approved partners and third party product providers in order to find fair deals for you.||We will only process your personal information for the purposes of providing our auto-quote service to you with your consent. We will only process special category data which you have chosen to provide to us for this purpose with your explicit consent, if the law allows us to.||Without processing your personal information in this way, we would be unable to provide our auto-quote service to you.|
|We may process your personal information for the purposes of contacting you before your tariff or noticeends. For example, if you have previously used our website to compare energy deals, we will contact you up to 60 days before your tariff ends to show you available deals.||We have a legitimate interest in processing your personal information for this purpose.||We have a legitimate interest in processing your personal information for the purpose of providing you with available deals before your tariff ends.|
|If you opt-in to receive marketing from us, we may process your personal information for the purposes of providing our general marketing to you by email. For example, if you opt-in to receive our general marketing, we may send you newsletters, information about our latest offers, products and promotions, and more. In addition, if you opt-in to receive marketing from our Group companies, you may receive emails deemed of interest to you from other brands within the Group.||We will only process your personal information for the purposes of providing direct marketing to you with your consent.||All of our marketing is carefully drafted and intended always to be relevant and useful for our customers.|
|We may process your personal information in order to send you service communications by email and SMS.||This processing of your personal information is necessary so that we can provide our services to you in accordance with our website terms and conditions.||Without processing your personal information in this way we would be unable to provide our services to you.|
|We may process your personal information in order to detect and prevent financial crime, including fraud.||We have a legitimate interest in processing your personal information for the purposes of detecting and preventing financial crime.||It is in our legitimate interests to process your personal information in this way because financial crime negatively impacts all of us. We take our obligation to investigate, report and hence seek to prevent financial crime extremely seriously and we believe our work in this area benefits the overwhelming majority of our customers who use our website honestly.|
|We may process your personal information and share it with our approved partners and third party product providers in order to verify the quote you received.||We have a legitimate interest in processing your personal information for sales validation and audit purposes.||It is in our legitimate interests to process your personal information in this way so that we can ensure you receive a high-quality service.|
|We may process your personal information in order to personalise or improve aspects of our service delivery and for troubleshooting and other quality control and testing purposes, including for the purposes of responding to any queries or complaints about our services raised by you or our approved partners and third party and product providers.||We have a legitimate interest in processing your personal information in order to ensure that we are always able to provide an excellent quality of service.||It is in our legitimate interests to process your personal information in this way so that we can provide an excellent quality of service. To do this, we regularly monitor and seek to improve our interactions with you and our approved partners and third party product providers. This helps us to understand how we can better satisfy your needs and hence grow our business. Sometimes we may also need to access your personal information in order to resolve any queries or complaints which are made about our service. Our work in this area ensures that we can continue to provide the level of service which you have rightly come to expect from us.|
|We may process your personal information in order to comply with any and all legal and/or regulatory obligations to which we are subject.||This processing of your personal information is necessary so that we can comply with legal obligations to which we are subject.||We are subject to numerous laws, rules and regulations. Sometimes it is necessary for us to process your personal information in order to obey the laws, rules and regulations to which we are subject.|
|We may process your personal information in order to obtain feedback and reviews for customer research purposes to help us improve and quality control our service; this may include the use of trusted independent third parties.||We have a legitimate interest in processing your personal information in order to ensure that we are always able to provide an excellent quality of service.||It is in our legitimate interests to process and share your personal information in this way so that we can provide an excellent quality of service.|
|We may process aggregated, non-personally identifiable statistical and analysis data, to identify usage trends such as your visits and activity on our site.||We have a legitimate interest in processing your personal information for the purposes of analysis, to help us assess and improve on the way we deliver content and the products and services we offer.||Processing information in this way enables us to improve the way we deliver content and products and services to you.|
|We may process your personal information to deliver relevant advertising, articles, or other content to you, based on what you appear to be interested in. For example when you are searching for information or browsing other sites.||We will only process your personal information for the purposes of targeted advertising, articles or other content, with your consent.||Processing information in this way enables our customers to receive online advertising, articles, or other content, which is relevant to them.|
|We may process your personal data to build and enrich profiles of users based upon, for example, product selection, application activity and online behaviour.||We have a legitimate interest in processing your personal information inorder to identify products and services you may be interested in.||Processing information in this way enables us to offer you tailored products and services and more relevant marketing.|
|After you have visited our site, we may use remarketing services provided by companies such as Facebook, Google and Bing, to advertise on third party websites to you.||We will only process your personal information in this way with your consent.||Processing information in this way enables us to show you relevant advertising on the other sites you visit.|
|We may use your data to help find similar audiences through Facebook’s audience function and Google customer match.||We have a legitimate interest in finding ‘lookalike’ audiences to identify individuals who may be interested in our products and services.||Processing information in this way enables us to find people that display similar traits, so we can offer them tailored products and services and more relevant marketing.|
|We may share your personal data, for example, emails of individuals who have consented to marketing (in hashed non-identifiable form) with for example Facebook or Google in order to show you advertising on those platforms. Alternatively, we may use this data to exclude you from seeing our advertising on those platforms.||It is in our legitimate interest to share this hashed non-identifiable data in order to identify individuals who may be interested in our products and services or to exclude them from seeing our advertising on those platforms.||Processing your data in this way enables us to show you advertising with specific product offers that we believe are most relevant to you. It also enables us to exclude you from advertising, so you don’t see the same advertisement too often, for example. You can choose whether or not to allow this in your Facebook and Google settings. You can also unsubscribe from marketing at any time.|
5. How we collect personal information
We collect personal information from you when you interact or engage with our website including when you register an account with us or compare products or services via our website. We may also collect personal information from you when you talk to us on the phone, by post or online including via email, social media and mobile device apps. We may also engage with you and hence collect personal information from you if you choose to provide feedback or take part in any of our other market research initiatives, customer surveys or competitions, prize draws or promotions. Occasionally, we may also collect personal information about you from third parties or publicly available sources, as set out in section 3 above.
6. Who we may share personal information with
We may share personal information with or receive personal information from:
- other members of our corporate group. Future Group companies may use and share the information you provide, and other information held about you, for the purposes set out in this notice. For more information about the Future Group please see the Future website and Privacy Notice. For more information see Section 8 How we work with Group companies.
- our approved partners and third party product providers; for example, we may pass relevant information to our third parties, in order for them to provide you with a quote tailored to your needs.
- our regulators and other regulatory bodies, including the Information Commissioner’s Office. Also industry associations with whom the Group has agreements for the sharing of such data.
- law enforcement and fraud prevention agencies;
- third parties to whom we may sell, transfer or merge parts of our business or assets or third parties whose business or assets we may acquire.
- our third party suppliers (for example, IT software and service providers, marketing agencies and social media platforms); and
- third parties we use to collect feedback and reviews on our behalf; other third-party service providers and partners who process personal data for content customisation, personalisation, ad selection, ad delivery, reporting and measurement purposes.
7. How our third parties may use personal information
We impose strict restrictions on the things that third parties may do with personal information that we give to them. For example, such third parties may process personal information that we give to them in order to:
- assess your eligibility for the products or services which you have expressed an interest in;
- determine your identity and the deals which are available to you and hence carry out checks:
- with fraud prevention agencies in order to detect and prevent financial crime, including fraud;
- with credit reference agencies; which will appear as soft searches on your credit report and hence should not adversely affect your credit profile;
- with public and private higher education sources in order to verify your student or graduate status; and
- against information they already hold about you (for example, if you are an existing member of their loyalty schemes or otherwise already known to their corporate group);
- share personal information with their approved third parties and relevant industry databases; and
- conduct internal research (such as by analysing market trends and customer demographics) in order to develop the products and services which they offer.
If you intend to purchase products or services from any of our approved partners or third party product providers, you are strongly encouraged to read the terms of that partner’s or third party product provider’s own privacy notice in order to satisfy yourself as to the purposes for which your chosen provider will use your personal information.
When you leave our website, you are also strongly encouraged to read the privacy notice of every website that you visit in order to satisfy yourself as to the purposes for which those third party website owners and operators will use any personal information you give to them.
8. How we work with group companies
As part of the Future Group, Look After My Bills receives information from, and shares information with, other companies within the Future Group. We may use the information we receive from them, and they may use the information we share with them, to help operate, provide, improve, understand, customise, support, and market our services and their offerings. This includes:
- helping improve infrastructure and delivery systems;
- understanding how our services or theirs are used;
- promoting safety, security and integrity across the Future Group e.g., securing systems and fighting spam, threats, abuse, or infringement activities;
In addition, a key way we share data across systems and Group companies is for advertising and targeting purposes. This can be based on your online behaviour on our sites, for example:
- When you go onto one of our brand sites we can track your behaviour on those sites, or any of our other sites across our group companies, and use this to target advertising or email content to you. For example, if you use the Look After My Bills site, we can see if you later visited one of our other sites and you may see advertising based on this. If you would prefer to opt-out, you can do so via the consent management pop-up.
- This also applies if you open an email from us and this takes you online as we can use the information from your online behaviour to later target marketing to you. So for example if you subscribe to Look After My Bills marketing emails and we see you have looked at home content on our other sites we may provide home related content to you in Look After My Bills marketing emails. You can unsubscribe from emails at any time.
- We may also upload emails (in hashed, pseudonymous form) straight to the advertising data system and this enables us to identify the same non-identifiable user across devices. So we know, for example, that the person who looks at energy quotes on their phone and then another Future brand such as Ideal Home on their desktop is in fact the same non-identified person. You can unsubscribe from emails at any time.
- We can also use other data you have provided us with to enhance the non-identifiable online information we hold on you across our Group brands. For example, if you gave details on your energy usage when searching for energy quotes on Look After My Bills then we can use this to enhance our non-identifiable profile of you. As a result, you may receive advertising on energy saving products based on this information on other brand sites you visit across the Future Group. If you would like to opt-out of this processing, please email [email protected] using the subject line ‘Opt-out of quote profiling’.
- We may also use the other data you have provided to us, combined with your online behaviour, to personalise your email campaigns. For example, if you signed up to marketing emails when searching for home insurance, we may classify you as a ‘homeowner’ for marketing purposes. Later when you go online we may see you are also interested in content on technology and classify you as a ‘homeowner and technology intender’. As a result, you may see content on both homes and technology in the emails we send to you. You can unsubscribe from emails at any time. Please note in the above scenarios where marketing is involved, the emails you receive will only be from Look After My Bills unless you have opted in to receive marketing from Group Companies.
9. What communications you may receive from us
The communications we send to our customers can be categorised broadly as “direct marketing communications” (which we send by email) and “service communications” (which we send by email and SMS).
i) Direct marketing communications
We understand that some of our customers like to receive our newsletters and other information about our latest offers, products and promotions. You can choose to receive these direct marketing communications by email when you subscribe to our products and services.
You can notify us and stop receiving direct marketing communications at any time by following the unsubscribe instruction on the correspondence you receive or by emailing [email protected], giving your email address and details of the information you no longer wish to receive.
This also applies if you have elected to receive marketing from Group companies.
ii) Service communications
Service communications may be sent by SMS and email. We do not rely on consent to send these messages since they broadly comprise of communications which:
- we will send to you, up to 60 days before your tariff ends, to provide you with requested information on available deals;
- we have a legal or regulatory obligation to send to you (such as communications which we are obliged by our regulator to send to you from time to time);
- we send in connection with the provision of our services to you (such as in order to inform you of changes to our terms and conditions), provide you with a quote and
- we send so that we can provide services at your request (such as any password reset emails which you may ask us to send if you do not remember your login credentials but want to access our products and services).
10. International data transfer
Your personal data may be transferred to a country outside the UK or EEA if, for example, a provider is based outside the UK or EEA. If such a transfer requires us to apply additional safeguards to your personal information under UK or European data protection laws, we will do so. These steps may include implementing the UK’s International Data Transfer Agreement clauses or European Commission’s Standard Contractual Clauses, with additional UK-specific clauses for transfers of personal information to our service providers and business partners. To the extent applicable, we may rely on derogations as set forth in Article 49 of the GDPR for the transfer and onward transfer of personal information collected from individuals in the UK or EEA to the United States, and other countries that the EU views as not providing adequate data protection. Specifically, we may transfer such information to another party in accordance with our lawful basis for processing.
11. Protecting children’s privacy
We do not knowingly collect personal information relating to children under the age of 16 and children under the age of 16 should not use this website. If, in the future, we collect personally identifiable information from children in connection with our products and services, we will do so in compliance with all relevant laws and regulations including, without limitation, obtaining parental consent where necessary.
12. Social media accounts
We operate accounts on different social media platforms. If you visit one of our social media accounts we can usually only see information stored in your public profile on the social media platform, when you are logged in to your profile, while visiting our social media account. Although we may process data that you provide to us when you contact us through one of our social media accounts (for example: if you create a post, or send us a private message via Facebook).
If you visit one of our social media accounts, the operator of the social media platform also processes your data, regardless of whether you yourself have a profile on the platform. The social media platform also provides us with anonymous usage statistics, which we use to improve user experience. We do not have access to the usage data that the operator of the social network collects to create these statistics. For information on the social media operators and their privacy policies, click here;
13. Storage and retention of data
Your information is collected and stored on our secure systems. Where we use third-party service providers to store data, we have appropriate agreements in place to ensure that your personal data is protected.
We hold personal data for a variety of different purposes and the length of time we keep your data will vary depending on the services or products we are providing and the purpose for which we are using your data.
We may keep your personal information for up to six (6) years following the date on which we last provided our products or services to you or only for as long as is reasonably necessary thereafter in order to:
a. respond fully to any questions or complaints;
b. evidence that we have treated customers fairly or satisfy some other legal, accounting, tax or reporting requirement; and
c. establish, exercise or defend legal claims in accordance with statutory limitation periods.
Once the purpose for using your data has been fulfilled, we will securely delete that data or anonymise your information (so that we, or anyone else, can no longer tell that data relates to you) unless we are required to retain the data longer for legal, tax or accounting reasons.
If one of our partners processes your data in order to provide you with a quote they will be acting as data controller but they should only hold that data for so long as is reasonable in relation to providing you with that quote. If you purchase a product then the service provider will keep your personal information in accordance with their own retention periods and so you should check their own privacy notice for further information.
14. Data security
The security of personal information is extremely important to us and hence we have put in place appropriate security measures to protect personal information from being accidentally lost, used or accessed in an unauthorised way.
In accordance with GDPR, we adopt appropriate technical and organisational measures to help prevent unauthorised access to your information and ensure data is held securely. We also require any third parties to whom we may transfer personal data to have appropriate security measures in place. We ask third parties to complete Data Security Questionnaires so we can be sure they are a safe place for your data.
15. Your legal rights
a. Right of access
You have a right to know whether we are processing your personal information. If we are processing your personal information, you also have a right to request copies of your personal information that we are processing and certain further information, including the purposes of our processing and the recipients or categories of recipients to whom we have disclosed (or will disclose) your personal information.
b. Right to rectification
You have the right to require us to rectify or complete any inaccurate or incomplete personal information that we are holding about you.
c. Right to erasure
You have a right to ask us to erase your personal information. This is also known as the “right to be forgotten”. We must erase your personal information following your request except in limited circumstances prescribed by law, such as where we need to retain your personal information in order to comply with a legal obligation or in order to establish, exercise or defend legal claims. In these circumstances, we will restrict our processing of your personal information by putting it “beyond use”. This means that your personal information is deleted from our website and retained only in a separate and restricted database, where it will not be processed for any purpose other than as detailed above.
d. Right to restriction of processing
You have a right to require us to restrict processing of your personal information where:-
- you believe that the personal information we hold about you is inaccurate and we require reasonable time to verify the accuracy of that personal information;
- your personal information has been unlawfully processed by us but you do not want us to erase that personal information;
- it is no longer necessary for us to keep your personal information for the purposes for which they were collected by us but they are required by you for the establishment, exercise or defence of legal claims; or
- you exercise your right to object to processing and we require reasonable time to verify whether there are any overriding grounds upon which we may rely in order to continue that processing.
e. Right to data portability
If we process your personal information with your consent or because it is necessary for us to do so in order to provide our service to you, you may require us to move, copy or transfer that personal information to you or another third party in a structured, commonly used and machine-readable format.
f. Right to object
You have a right to object to our processing of your personal information where we are processing that personal information on legitimate interest grounds. We will stop processing this personal information if you exercise your right to object unless there are overriding grounds upon which we may rely in order to continue that processing or unless that processing is necessary in order to establish, exercise or defend legal claims. You also have a right to object to our processing of your personal information for direct marketing purposes. You can object to our processing of your personal information for direct marketing purposes by unsubscribing via the unsubscribe hyperlink in any direct marketing messages which we may send to you. We will stop processing your personal information for direct marketing purposes if you request us to do so.
g. Right to withdraw consent
If we process your personal information with your consent, you have a right to withdraw your consent at any time. If you withdraw your consent, we may be unable to continue to provide certain services to you but we will inform you if that is the case.
Exercising your rights
If you wish to exercise any of your rights please contact:
By email: [email protected]
By post: This is The Big Deal Limited, 4 Callaghan Square, Cardiff, Wales, CF10 5BT
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. If this is the case, we will notify you and keep you updated.
No fee usually required
You will not usually have to pay a fee to access your personal data (or to exercise any of the rights), however, we may charge a reasonable fee if your request is unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. If we choose not to action your request we will explain to you the reasons for our refusal.
16. Further information
General information about data protection may be found at the Information Commissioner’s website: https://ico.org.uk/
Information about direct marketing may be found at the Direct Marketing Association’s website: https://dma.org.uk/
To unsubscribe from all emails contact: [email protected]
If you feel you need to, you also have the right to make a complaint to us or the Information Commissioner’s Office at any time. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance.
Last Updated: August 2022