The dangerous Amazon Prime renewal cold call scam has been running for years. Here’s how you can recognise it and avoid falling victim.
Some scams become so successful for the perpetrators, they go on for years. Along with the Whatsapp ‘mum and dad’ scam, the Amazon Prime ‘renewal’ scam call is probably among the most notorious of recent times.
Here’s how to avoid falling foul of it. Plus it’s a good idea to learn how to spot a scam.
What to expect from a fake Amazon Prime call
It starts with an automated call (or ‘robocall’) telling you that your Amazon Prime subscription is about to be ‘renewed’ for an amount of money.
The goal is to panic you into taking action quickly without taking the time to consider whether or not the communication is genuine. This is a common tactic of scam calls and phishing emails.
The automated voice tells you to ‘press 1’ to be connected to a fictional ‘account manager’ who can supposedly stop the renewal.
In reality, the person on the other end of the phone will then start the process of extracting your personal information, such as bank details and passwords. This often involves encouraging you to install remote access software, which the scammers will then use to take control of your computer and access your bank account.
⚠️ Watch out for this Amazon Prime scam that has cost victims over £400,000 in two months!— Action Fraud (@actionfrauduk) October 25, 2019
NEVER install any software as a result of a cold call. Unsolicited requests for remote access to your computer should always raise a red flag!🤔🚩#PhishyFridayshttps://t.co/yLWKw3YPBk pic.twitter.com/TFxGpExXvw
Who’s being targeted by scam Amazon Prime Calls?
The targeting of potential victims is entirely indiscriminate. It doesn’t matter if you do or do not have an Amazon Prime account. If you don’t have an account, you may be sufficiently worried that someone has set one up without your knowledge. While if you do have an Amazon Prime subscription, you may be led to believe that the ‘renewal’ is genuine.
The scammers know this, which is why they target phone numbers at random – hoping to find someone who’ll be panicked and take action.
What’s Amazon doing about fake Prime cold calls?
Amazon says that while some departments will make outbound calls to customers, Amazon will NEVER ask you to disclose or verify sensitive personal information.
It adds that it won’t suddenly offer a refund you do not expect. The company encourages customers to report suspicious or fraudulent correspondence via the reporting feature on the Amazon website.
What to do if you’ve fallen victim of the Amazon Prime scam
If you think you may have given your card details to fraudsters, let your bank know what’s happened immediately. Most well-known banks participate in the Stop Scams UK scheme, so call their 159 hotline first.
Alternatively, call your bank on its official fraud number. The bank should then work with you to get your money back after a scam.
You should also report the incident to Amazon and give a detailed account to Action Fraud via its website or on 0300 123 2040.
If you’ve handed over other sensitive information, such as your Amazon password, you should change it as soon as possible. Amazon accounts also support two-factor authentication, which you should have on at all times, regardless of whether you’ve been involved in a scam like this or not.