If you need to cancel your switch, you need to let us know within your 14 day cooling-off period. Please do so by emailing [email protected] from the email address on your account with the subject line ‘CANCEL MY SWITCH’ and with your reason for cancelling in the email body. Alternatively, you can contact our customer […]
switch issues
I cancelled my switch now what?
You will stay with your current supplier and if your current tariff expires, your supplier will put you onto their standard variable tariff, which will usually be more expensive than the one you were previously on with them. If you wish for us to run another comparison and find you a new switch, please let […]
I canceled my switch, but the supplier is still contacting me?
If you let us know that you wanted to cancel your switch within the 14 day cancellation period, then your switch will not go ahead and you will stay with your current supplier. It can take up to ten days for the supplier to process our cancellation request, and in that time you may still […]
My New Supplier has only switched one fuel?
In most cases we will look to switch your gas and electricity to the same supplier. However, sometimes only one fuel goes through. This situation is often caused by either your old supplier blocking the transfer of one of your fuels to your new supplier or your old new supplier being unable to complete the […]
My New Supplier has increased my Direct Debit?
If your direct debit has been increased recently, it could be because: You are using more energy than the supplier expected; Your supplier is expecting you to use more energy over winter; If you suspect that this direct debit is too high (particularly if your energy account is in credit) your supplier may be able […]
My switch was rejected?
Your new energy supplier can reject your switch for a few reasons and unfortunately do not let us know why they have done so. The best course of action is to contact the new supplier directly and find out why they rejected your switch, as if there is an issue with your information, such as […]
My Old Supplier is still billing me?
Your old supplier will issue a final bill within 6-8 weeks of you switching. This should be clearly labelled as a ‘final bill’ or ‘closing statement’. If you believe that the bill you have received is not your final bill, please contact the supplier and request for them to look into why they are continuing […]
My Old Supplier objected to my switch
Your energy supplier can object to your switch for a few reasons, with most objections being due to outstanding debt. Objections are usually simple to resolve. It’s best to contact your current supplier directly and query why they have stopped your switch. When your current supplier has withdrawn their objection, let us know and we […]
I have had no contact from you?
When we’ve started the energy switch, you’ll get an email with all the details of the new tariff. We won’t send you anymore emails until your new tariff comes up for renewal. If you haven’t received the details of your new switch, please contact us and we’ll take a look. Take me back to the […]
I have had no contact from my new supplier?
First things first, please check your Junk/Spam folder in your email inbox to see if anything from your new supplier has landed in there. If you haven’t heard from the new energy supplier after two weeks, it’s best to give the supplier a ring and check that they have your correct contact details on their […]