Look After My Bills Privacy Policy

The Look After My Bills (LAMB) Privacy Policy sets out how LAMB will use your information. By using our website, registering your interest with LAMB or contacting LAMB, you consent to LAMB handling and processing your information as described in the Privacy Policy. Information is sourced from Third Parties in compiling this website, LAMB has relied on the information provided to us by third parties. We do not guarantee the correctness or completeness of the information provided on this website. From time to time, the website will contain links to a third party’s website. LAMB takes no responsibility for the information provided on a third party’s website regardless of whether or not the website was accessed through a link from LAMB website. The provision of a link does not constitute an endorsement or approval of that website or any products or services on that website.


Scope of this Policy

The LAMB Privacy Policy applies to This is the Big Deal Limited of 3rd Floor, 1 Ashley Road, Altrincham, Cheshire WA14 2DT (“LAMB” or “we”). This Privacy Policy Statement explains how LAMB uses personal information collected or processed in connection with the provision of the service, and online application providing a facility for consumers to obtain lower prices on certain services and switch to new providers (“Suppliers”) for such services (the “Service”). The individual or organisation that subscribes to the Service will be referred to as the “Subscriber” or “you”.

“Personal Information”

The LAMB Privacy Policy concerns the use by LAMB of Personal Information. Personal Information, or “personally identifiable information”, as it is sometimes known, is generally a reference to data that can be linked to or identified with a living individual.

This Privacy Policy does not apply to any data insofar as it is held, processed, disclosed or published in a form which cannot be linked to a living individual (such as anonymised data, aggregated data, or coded data which, in a given form, cannot effectively be used to extract Personal Information) (“Generic Data”). LAMB reserves the right to generate Generic Data out of any databases containing Personal Information and to make such use as it sees fit of any such Generic Data.

Who processes Personal Information?

This Privacy Policy concerns Personal Information processed by or for LAMB.

Where Personal Information is collected from you in connection with your use of the Service or where LAMB obtains your consent to the use of your Personal Information, LAMB is responsible for the processing and storing of such Personal Information. LAMB will not share Personal Information with any third party, including for the avoidance of doubt, a Supplier, save as provided in this Privacy Policy.

D3R acts as a data processor for the Service; It will therefore have access to all Personal Information required to facilitate the Service in accordance with the Terms and Conditions of Use. D3R is a registered company in England & Wales. Company Reg No: 5746888. Registered address: D3R Ltd, Friars House, 52a East Street, Chichester, PO19 1JG.

Personal Information collected in connection with the distribution of products, services and software

In order to provide the Service, LAMB requires Subscribers to provide minimal details. The amount and type of information that LAMB gathers depends on the nature of the interaction. For example, we ask Subscribers who sign up to the Service to provide an email address and postcode and for those who seek an auto-switch service for the supply of energy to submit information about their current energy supply and usage.

Where subscribers choose to sign up to the auto-switch service, those Subscribers will be asked to provide us (or any of LAMB’s partners) further details such as name, address and direct debit details.

In any case, LAMB collects such information only insofar as is necessary or appropriate. LAMB does not disclose Personal Information other than as described in this Privacy Policy. Subscribers can always refuse to supply Personal Information, with the caveat that it may prevent them from engaging in certain parts of the Service.

The Service allows Subscribers to submit additional Personal Information to the Service for the purpose of sharing it with Suppliers. In order for a Subscriber to select a Supplier by using the Service, Subscribers are required to complete a customer application form, in which the Subscriber is required to provide further Personal Information (“Customer Application”). The completed Customer Application will be sent by LAMB (or its partners) to the service’s chosen Supplier.

LAMB uses Personal Information provided by Subscribers for the purpose of communicating with the Subscriber, including for the purpose of making a Subscriber aware of campaigns and offers offered through the website and for the purpose of administering, delivering, improving and personalising the Service.

Except in relation to certain selected partner websites, LAMB will not permit your Personal Information to be used for direct marketing purposes (but this shall not prevent use of the Personal Information in relation to the administration of the service, or to provide technical and other support to you in relation to the Service).

Where Subscribers are referred by 38 Degrees and have become Subscribers because of a referral from 38 Degrees then they are agreeing to have their Personal Information shared back with 38 Degrees.

LAMB does not share Personal Information obtained from its Subscribers with any third parties (other than partners of LAMB in connection with the Service and with The Big Deal – the parent company of LAMB) except where you have given your consent, by completing the Customer Application (or as prompted by the Service from time to time), or to assist you to share your Personal Information with other Subscribers.

Other forms in which Personal Information may be used

We may disclose Personal Information to third parties if we believe that such disclosure is reasonably necessary to enforce or apply the Terms and Conditions of Use that a Subscriber accepted in relation to the Service or to protect the rights, property, safety and integrity of LAMB or the Services, or otherwise as provided by law or required by any court of competent jurisdiction or any regulatory authority acting under statutory powers.

There may be limited circumstances in which LAMB may be required to disclose Personal Information to unrelated third parties:

– There may be times when Personal Information must be disclosed in response to the following: (1) where necessary to satisfy a legitimate government request or direction or in response to a court order including for law enforcement, investigation and national security purposes or in connection with legal proceedings; (2) in response to a third-party subpoena, if on legal advice such response is required; or (3) if necessary to defend LAMB, or its partners or other Subscribers (for example, in a lawsuit).

– If you request a specific service or product, and if that product or service is administered by a third party who is working for or in partnership with LAMB, your Personal Information may be shared with the third party in order to respond to the request. The third party in question may also transmit back to LAMB any new information obtained from you in connection with providing the service or product.

LAMB will fully co-operate with law enforcement, investigation and security agencies and regulators to identify anyone who uses its Service or software for illegal activities. LAMB reserves the right to report to law enforcement, investigation and security agencies and to regulators any activities that are believed to be unlawful.

As explained elsewhere in this LAMB Privacy Policy, Personal Information collected by LAMB may be processed by LAMB partners in providing related services to LAMB (such as administration services, technical services relating to the maintenance, servicing and upgrading of the products, software or services provided by LAMB, hosting services, data migration services and analytical services, among others). LAMB ensures that such partners do not use any such Personal Information for any other purposes, that they do not disclose it to any third parties unless required for the provision of the Service and that they do not retain copies of such data except as necessary to provide services to LAMB or its customers or as may be required by law.

Other third parties that may have access to Personal Information

We reserve the right to disclose and transfer Personal Information to other entities in connection with the sale or transfer of our business or those business activities relating to the products or service in connection with which the Personal Information has been collected (including, where necessary, in negotiations towards such sale or transfer). We will ensure that such acquirer will continue to process the Personal Information in accordance with this Privacy Policy (as it may be updated from time to time).

Storage, security and retention of Personal Information

Personal Information that LAMB collects is stored on its servers or the servers of its partners (which may be located outside the EEA). We ensure our partners implement and maintain adequate security measures to protect such information stored on our servers and seek to comply with all local rules in respect of storage of data. LAMB also strives to collect no more Personal Information from end-users than is required for the purpose for which it is collected. This, in turn, helps reduce the total risk of harm should data loss or a breach in security occur.

Notification in the event of breach

In the unlikely event of a breach in the security of Personal Information, LAMB may decide to notify any Subscribers who are actually or potentially affected. LAMB may elect to give notice via in-product messaging systems or via email (if such data is available to LAMB). Notice of data breach may also be given via publication on company website or on the product portals. Subject to applicable legal and regulatory requirements, LAMB reserves the right to decide whether or not to give notice of a data breach to Subscribers, and which Subscribers should be notified, and reserves the right to delay notification if it is asked to do so by law enforcement or other authorities, or if LAMB believes that giving notice will increase the risk of harm to its Subscribers.

Data on children

Persons under the age of 16 should not transfer Personal Information to us unless they have the consent of their parent(s) or guardian(s). We do not knowingly collect, nor do we want to receive, personal information about individuals who are under 13 years of age.

Contacting LAMB about privacy questions or concerns

If you have any questions about this Privacy Policy, or any queries, requests or complaints in regard to the Service or the use of your Personal Information, please contact LAMB by sending an email to the following address (indicating “PRIVACY REQUEST” in the message line): support@lookaftermybills.com or by sending a letter to: 4 Heath Square, Boltro Rd, Haywards Heath, West Sussex, United Kingdom, RH16 1BL.

If you contact LAMB by e-mail or letter, we may keep a record of your correspondence or comments. We may ask for your name, e-mail address and contact information in order to send you a reply.

Changes to your Personal Information and unsubscribing from the Service

You may change the Personal Information that LAMB retains about you by accessing the Service and following the instructions. Where any information you have provided to LAMB has been shared with a third party or Supplier as part of the provision of the Service and you wish to update such information, you are responsible for notifying the relevant Supplier of such updates.

You may cancel the Service based on the terms set out in the Terms & Conditions. When you cancel the Service (or when it is otherwise terminated) we will permanently and irretrievably delete all Personal Information we hold on your behalf, save that:

(1) copies of your Personal Information may remain stored for limited periods of time on back-up media which shall be cleansed from time to time;

(2) if you have elected to share your details with other users, some of your details (your name, telephone numbers and email address), as current immediately before you left the Service, will continue to remain available to such users on their devices and under their sole control;

(3) LAMB reserves the right to retain records of your Personal Information if we reasonably require to maintain such records for legal purposes including to comply with our legal or regulatory duties, to investigate and respond to complaints (including from other Users), to enforce our Terms and Conditions or to defend ourselves against any claim or legal threat or allegations, or if we require to retain such data for other legitimate reasons; and

(4) LAMB shall be entitled to retain any data in non-Personal Information form which may have been extracted or obtained from your Personal Information including any aggregated, anonymised or otherwise de-personalised data.

Privacy Policy changes

This Privacy Policy was last changed on 14th July 2017. If LAMB makes changes to the Privacy Policy, the new version will be posted on the Service. LAMB may change, modify, add or remove portions of this Privacy Policy at any time, and any changes will become effective immediately upon being posted unless stated otherwise.